Native Vietnamese Client Service Associate - 19 Headcount

Customer Service (BPO/Phone)

47 weeks ago

undisclosed

Full Time

Permanent

Urgent

Key Responsibilities

The Client Service Associate is to help support one of the biggest IT companies' advertisers worldwide through chat, email, and callbacks.
Understand customer enquiries and respond via applicable channels: email, chat, and call backs
Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
Manage customer escalations and ensure that these are answered, tracked, and escalated as required
Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
Ensure all SLAs are met accordingly
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
Provide a high level of professionalism and competent customer service

Bachelor Degree
Min 1 year customer service experience
Native Vietnamese and daily conversation level of English skills
Able to work in shift basis (24x7)
Working location: KL Sentral, Malaysia (Employment pass will be applied and upon approval the hiring company will bring you to Malaysia. Quarantine cost & flight ticket will be paid by the hiring company.)

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Job Conditions:

Probation Period:

6 month

Age:

22 - 49

Job Type:

Permanent

Allowances:

RM500 (Complexity Allowance); RM200 (Housing Allowance)

Hours:

Shift-based

Languages:

english,others

Days:

5 working days

Malaysia Only:

Annual Leave:

28 days

Benefits:

Discuss during interview

Job Skills

vietnamese

Primary Industry:

Location:

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