Japanese Speaking Customer Service Agent

Job Description

The Customer Service Agent is responsible to handle live contacts of customers and provide appropriate solution to their queries.

Key Responsibilities

• Handle phone calls with customer queries and provide resolution to end users
• Escalate priority issues per Client specifications to the immediate lead as applicable
• Provide inputs on process changes and best practices. 
• Stay updated with new updates, process changes and updates.
• Maintain Exemplary Attendance and Punctuality
• Any Ad-hoc responsibilities as designated by the supervisor

Skills & Experiences

• Candidate must be Bachelor Degree or Diploma with min 5 years working experience (for expats)
• Excellent verbal communication skills in Japanese (N1)
• Excellent customer service skills  
• Open to work in rotational and night shifts 
• Fresh graduates are welcomed to apply
• Open to any nationality