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Japanese Speaking Customer Service Agent

Customer Service (BPO/Phone)

5 weeks ago

RM7000 - RM9000

Full Time

Permanent

Urgent

Job Description

The Customer Service Agent is responsible to handle live contacts of customers and provide appropriate solution to their queries.

Key Responsibilities

  • Handle phone calls with customer queries and provide resolution to end users
  • Escalate priority issues per Client specifications to the immediate lead as applicable
  • Provide inputs on process changes and best practices. 
  • Stay updated with new updates, process changes and updates.
  • Maintain Exemplary Attendance and Punctuality
  • Any Ad-hoc responsibilities as designated by the supervisor

Skills & Experiences

  • Candidate must be Bachelor Degree or Diploma with min 5 years working experience (for expats)
  • Excellent verbal communication skills in Japanese (N1)
  • Excellent customer service skills  
  • Open to work in rotational and night shifts 
  • Fresh graduates are welcomed to apply
  • Open to any nationality

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Job Conditions:

Probation Period:

3 month

Age:

21 - 50

Job Type:

Permanent

Allowances:

Shift allowance; RM500 transport allowance

Hours:

Rotational shift

Languages:

japanese

Days:

5 days per week

Malaysia Only:

No

Annual Leave:

10 days for first 2 years, 12 days after completion of 2 years

Benefits:

Visa; Medical benefits for own & family; Optical; Dental; 3 days Bereavement leave; 7 days Paternity leave

Job Skills

Customer Service

Japanese

Fresh graduate

japanese speaking

Company Logo

Tech Mahindra ICT Services(Malaysia) Sdn Bhd

Primary Industry:

BPO / Call Center

Company size:

> 1,000

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