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Japanese Speaking Customer Service Representative (Travel Industry)

Customer Service (BPO/Phone)

6 days ago

RM5500 - RM8000

Full Time

Permanent

Urgent

Job Description

Responsible for providing industry-leading customer service while meeting the quality and schedule expectations of the company’s customers.

Key Responsibilities

  • You will be serving a world famous online hotel reservation service provider. The job responsibilities include:
  • Handle pre and post reservation inquiries by phone and e-mail 
  • Modify, change and/or cancel existing reservation 
  • Act as a liaison between guest and hotel to arrange special request/ to resolve complaint 

Skills & Experiences

  • Excellent communication skill in both Japanese (JLPT N2 or equivalent) & English 
  • Able to work on shift basis and public holiday
  • Fresh graduates are welcomed to apply

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Job Conditions:

Probation Period:

6 month

Age:

20 - 45

Job Type:

Permanent

Allowances:

Discuss during interview

Hours:

8am - 10pm (8 hours rotational shifts)

Languages:

english,japanese

Days:

5 days per week (including weekends & public holiday)

Malaysia Only:

No

Annual Leave:

15 days

Benefits:

Medical coverage, medical leave (15 days), birthday leave, nursing leave(3 days/year), insurance, flex subsidy(Max RM3000/year), EPF, SOCSO

Job Skills

Customer Service

Japanese

BPO

Fresh graduate

japanese speaking

Company Logo

Majorel Malaysia Sdn. Bhd.

Primary Industry:

BPO / Call Center

Company size:

200

Location:

Kuala lumpur

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