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Japanese Speaking Customer Service Representative (E-Commerce Industry)

Customer Service (BPO/Phone)

12 weeks ago

RM5500 - RM7000

Full Time

Permanent

Urgent

Job Description

Responsible for providing industry-leading customer service while meeting the quality and schedule expectations of the company’s customers.

Key Responsibilities

  • You will be serving world famous American multinational E-commerce company. The job responsibilities includes:
  • Provide e-commerce customer support via phone, email and online chat. 
  • Answer customer comments, enquiries, and complaints in a professional manner. 
  • Maintain good relationship & positive engagement with customers. 

Skills & Experiences

  • Excellent communication skill in both Japanese (JLPT N2 or equivalent) & English 
  • Able to work on shift basis and public holiday
  • Fresh graduates are welcomed to apply

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Job Conditions:

Probation Period:

6 month

Age:

20 - 45

Job Type:

Permanent

Allowances:

Shift allowance RM13.60 will be paid every time for transport (applicable for work from office)

Hours:

9am - 6pm & 2pm - 11pm

Languages:

english,japanese

Days:

Tue - Sat

Malaysia Only:

No

Annual Leave:

15 days

Benefits:

Medical coverage, medical leave (15 days), birthday leave, nursing leave(3 days/year), insurance, flex subsidy(Max RM3000/year), EPF, SOCSO

Job Skills

Customer Service

Japanese

japanese speaking

Company Logo

Majorel Malaysia Sdn. Bhd.

Primary Industry:

BPO / Call Center

Company size:

200

Location:

Kuala lumpur

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