Native Japanese Speaking Customer Service Representative

Customer Service (BPO/Phone)

Kuala Lumpur

92 weeks ago

undisclosed

Full Time

Permanent

Urgent

Key Responsibilities

Summary: To provide premium customer support to the client. This support is provided by either phone or email.
Provide primarily customer service based phone support to the clients customers
Activate and engage with client/customer whilst providing accurate information of customers issue at hand
Accurately record and update customers cases into the clients CRM and trackers following appropriate processes
Provide accurate and understandable information to all customers and support partners
Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases
Ensure all follow ups are done in a timely manner
Ensure all SLAs are met appropriately
Maintain high level of customer satisfaction whilst maintain a professional manner
Be familiar with all policy, processes, and product knowledge and escalation paths
Remain polite, patient and courteous with customer throughout the experience
Ensure the end to end experience for all customers is at a high level of customer satisfaction

Skills & Experiences

Native Japanese Bachelor Degree fresh graduates are welcomed to apply
Able to read, write, and speak fluently and spontaneously in Japanese
Able to work in shift basis

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Job Conditions:

Probation Period:

3 month

Age:

20 - 39

Job Type:

Permanent

Allowances:

Discuss during interview

Hours:

24 x 7

Languages:

japanese

Days:

Shift-based

Malaysia Only:

Annual Leave:

Included

Benefits:

EPF, SOCSO & etc

Job Skills

Japanese

Company Confidential (2nd Largest BPO)

Primary Industry:

BPO / Call Center

Location:

Company Confidential

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