Customer Service Advisor - Local Hindi Speaker

Customer Service (BPO/Phone)

Kuala Lumpur

90 weeks ago

undisclosed

Full Time

Permanent

Urgent

Key Responsibilities

Summary: To provide premium customer support to clientele. This support is provided by either phone or email, which includes direct contact with client, its customers and their support partners.
Provide primarily customer service based phone support to customers.
Activate and engage with client/customer whilst providing accurate information of customers issue at hand.
Accurately record and update customers cases into CRM and trackers following appropriate processes.
Provide accurate and understandable information to all customers and support partners.
Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.
Ensure all follow ups are done in a timely manner.
Ensure all SLAs are met appropriately.
Maintain high level of customer satisfaction whilst maintain a professional manner.
Be familiar with all policy, processes, and product knowledge and escalation paths.
Remain polite, patient and courteous with customer throughout the experience.
Ensure the end to end experience for all customers is at a high level of customer satisfaction.

Skills & Experiences

At least 1 year of working experience in call center
Able to communicate effectively with customers in a friendly and polite manner following the processes
Able to read, write, and speak fluently and spontaneously in both English and Hindi
Fresh graduates are welcomed to apply
Candidate must be a Bachelor Degree holder

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Job Conditions:

Probation Period:

3 month

Age:

22 - 49

Job Type:

Permanent

Allowances:

Discuss during interview

Hours:

Based on India Working Hours

Languages:

english,others

Days:

Mon - Fri

Malaysia Only:

Yes

Annual Leave:

Included

Benefits:

EPF, SOCSO & etc

Job Skills

Company Confidential (2nd Largest BPO)

Primary Industry:

BPO / Call Center

Location:

Company Confidential

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