Senior General Manager

Job Description

AEON Delight Malaysia Sdn Bhd is a growing company, and we need someone to be the right-hand person to our MD. We're searching for a Senior General Manager (SGM) who has strong leadership skills and the ability to approach business with a creative point of view. The SGM will lead our team of high-performing professionals to be efficient, productive, and effective. The ideal candidate has extensive experience within IFM industry, preferably having worked their way up to an executive role.

Key Responsibilites

• Analyze internal operations and identify areas for process enhancement
• Implement business strategies and plans that align with the short- and long-term objectives developed in tandem with MD
• Oversee operations namely Facility Maintenance, Housekeeping, Procurement & Vending Machine and partnering with MD in sales management so that sufficient investment capital can be budgeted for near-term growth targets
• Manage capital investments and expenses aggressively to ensure that the company achieves investor targets for growth and profitability
• Monitor performance with tracking software and take corrective measures when necessary, and prepare detailed updates and forecasts
• Build and maintain trusting relationships with key customers, clients, partners, and stakeholders
• Collaborate with MD in setting and driving organizational vision, operations strategy, and hiring levels
• Translate strategy into actionable steps for growth, implementing organization-wide goal setting, performance management, and annual operations planning
• Oversee company operations and employee productivity, building a highly inclusive culture that ensures team members can thrive and that organizational goals are met
• Ensure effective recruiting, onboarding, professional development, performance management, and retention
• Ensure compliance with national and local business regulations, and take appropriate action when necessary

Skills & Experiences

• Five or more years of experience in executive leadership roles
• Excellent leadership skills, with steadfast resolve and personal integrity
• Understanding of advanced business planning and regulatory issues
• Solid grasp of data analysis and performance metrics
• Ability to diagnose problems quickly and foresee potential issues