Key Responsibilities
- The Client Service Associate is to help support one of the biggest IT companies' advertisers worldwide through chat, email, and callbacks.
- Understand customer enquiries and respond via applicable channels: email, chat, and call backs
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
Skills & Experiences
- Bachelor Degree
- Minimum 1-2 years experience in customer service (BPO industry), has experience in chat support
- Fluent in English
- Able to work for rotational shift