Customer & Store Experience Associate

Job Description

This role will support and optimize Airr Labs’s online presence, and will collate and update online assets, and ensuring successful implementation of campaigns. Creative thinking skills and strategies will be an essential part of this role, in creating the perfect branded store experience for our shoppers and encourage business growth through effective campaigns.

Key Responsibilities

•  Execute and manage perfect store on-line experience for assigned brands across various platforms
• Work closely with internal stakeholders to ensure fit-for-use e-tail content and online assets to create high impact store experience
• Support Digital Brand Manager in executing and managing perfect store on-line experience for assigned brands across various ecommerce platforms, website, and social media accounts
• Ensure freshness of content across all online channels to ensure high customer engagement
• Manage and maintain consistent online brand experience across different platforms
• Analyze online customer behavior to ensure customer experience determines store design choices
• Supports Digital Brand Manager in assessing platform promo and campaign effectiveness to ensure continuous improvement
• Manage all consumer communication across ecommerce platform and social media
• Identify and assess customers needs to achieve satisfaction and product conversion
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Responds promptly to customer inquiries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Knows our products inside and out so that you can answer questions
• Communicates and coordinates with internal team as necessary
• Ensure customer satisfaction and provide professional customer support

Skills & Experiences

• Minimum 1 year of experience as a customer service
• Bachelors degree in any field
• Exceptional verbal and written communication skills
• Ability to collect, track, and analyze multiple data sets
• Attention to detail
• Basic Photoshop & copywriting skills
• Ability to build rapport and collaborate with others within the company and externally