Telemarketing Manager

Job Description

The Telemarketing Manager is responsible for managing and coaching a team of telemarketers as well as developing various strategies which align with overall sales objectives.

Key Responsibilities

• Manage and coach a telemarketing team to generate sales-qualified leads through business sales calls to prospect customer.
• Recruit, train, lead and supervise telemarketers, providing coaching to improve performance and achieve business target.
• Develop and implement effective telemarketing strategies aligned with overall sales objectives.
• Ensure the team proactively builds prospect lists, qualifies leads, and secures sales appointments.
• Maintain effective collaboration and communication with sales and marketing teams to optimize lead conversion and securing sales appointments (follow up once appointment has been confirmed by your team.)
• Oversee CRM usage, ensuring accurate updates and data management.
• Conduct performance reviews, implement improvement plans, and foster a motivated team environment.
• Prepare reports on telemarketing activities, lead quality, and conversion rates.

Skills & Experiences

• Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• 3+ years of management experience in the tele marketing environment and able to manage a minimum 10 people.
• Experience leading, inspiring and motivating others to meet goals and metrics.
• Strong proven Leadership capabilities.
• A good team player who is independent and self-motivated, self-disciplined and able to prioritise and handle multiple.
• Ability to communicate and collaborate with Chinese-speaking clients and team members.
• Strong communication and interpersonal skills.
• Excellent verbal and written communication skills in English and Mandarin.
• Experiences in Microsoft Excel reporting functions such as pivot tables.
• Strategic thinker with strong analytical and creative problem-solving skills.