Sales Support Manager

Job Description

The Sales Support Manager is responsible for leading a team of Sales support personnel and to ensure the optimal productivity.

Key Responsibilities

• 1) Team Leadership: Manage and lead a team of sales support personnel, providing guidance, training, and support to ensure optimal performance. 
• 2) Quotation Management: Prepare and review quotations accurately and in a timely manner, working closely with the sales team to meet client requirements. 
• 3) Document Handling: Oversee the organization and maintenance of all sales-related documents, contracts, and records. 
• 4) Sales Team Support: Assist the sales team with customer inquiries, order processing, and after-sales support, ensuring a high level of customer satisfaction. 
• 5) E-commerce Support: Collaborate with our e-commerce team to streamline online sales processes, troubleshoot issues, and provide assistance in online transactions. 
• 6) Sales Meetings: Coordinate and participate in sales meetings, taking notes, and following up on action items. 
• 7) Tendering: Manage the tendering process, including proposal preparation, submission, and tracking. 
• 8) Client Communication: Maintain regular communication with clients to ensure their needs are met and provide exceptional customer service. 

Skills & Experiences

• Bachelor's degree in Business Administration, Sales, or a related field
• Proven experience in sales support, preferably in the furniture industry
• Total years of working experience 10 years and above
• Fluent in Mandarin, English and Malay
• Proficient in using CRM software and MS Office Suite
• Strong leadership, organizational, problem solving, time and team management skills
• Detail-oriented and able to work independently and as part of a team