The Sales Support Manager is responsible for leading a team of Sales support personnel and to ensure the optimal productivity.
- 1) Team Leadership: Manage and lead a team of sales support personnel, providing guidance, training, and support to ensure optimal performance.
- 2) Quotation Management: Prepare and review quotations accurately and in a timely manner, working closely with the sales team to meet client requirements.
- 3) Document Handling: Oversee the organization and maintenance of all sales-related documents, contracts, and records.
- 4) Sales Team Support: Assist the sales team with customer inquiries, order processing, and after-sales support, ensuring a high level of customer satisfaction.
- 5) E-commerce Support: Collaborate with our e-commerce team to streamline online sales processes, troubleshoot issues, and provide assistance in online transactions.
- 6) Sales Meetings: Coordinate and participate in sales meetings, taking notes, and following up on action items.
- 7) Tendering: Manage the tendering process, including proposal preparation, submission, and tracking.
- 8) Client Communication: Maintain regular communication with clients to ensure their needs are met and provide exceptional customer service.
Skills & Experiences
- Bachelor's degree in Business Administration, Sales, or a related field
- Proven experience in sales support, preferably in the furniture industry
- Total years of working experience 10 years and above
- Fluent in Mandarin, English and Malay
- Proficient in using CRM software and MS Office Suite
- Strong leadership, organizational, problem solving, time and team management skills
- Detail-oriented and able to work independently and as part of a team