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Professional Services Consultant (Functional & Technical)

Applications Developer

Just now

RM8000 - RM13000

Urgent

Job Description

The role involve both functional and technical implementation. Responsible for the implementation of a suite of software and SaaS solutions, customer assessment, project scoping, configuration, installation, training, testing, production switch over, project go-live, documentation and reporting. The role involves business analysis, and technical consultation throughout the project lifecycle.

Key Responsibilities

  • Functional & Technical Consultation:
  • Deliver technical professional services and solutions remotely or on-site
  • Assess customers requirements and business needs, analyze their documents work-flow, define business rules, design solutions and document project scope
  • Install and configure Esker solutions, customize solutions in JavaScript
  • Deliver customer empowerment through training, successful handover of all required collateral and knowledge to ensure customers/partners use and grow our solutions post project closure.
  • Perform Project and Customer Management to successfully deliver project outcomes and ensure customers receive maximum value from our products.
  • Post Sales:
  • Attend to technical problems pertaining to installations and configurations, features request and issues arising from system bugs
  • Escalate complex technical problems to 2nd level support and Esker R&D team for resolution and optimal customer satisfaction
  • Continue to uphold and build the maturity of Professional Services to meet the teams and the wider organizations goals
  • Keep up-to-date the latest development and knowledge of Esker solutions
  • Keep abreast of evolving customers requirements, advocate and identify Esker offerings to expand Esker software footprint
  • Professional Service Consultant works with development consultant for any backend support. 
  • The job requires consultant to have Javascript coding experience. 

Skills & Experiences

  • Bachelor or Master degree in Computer Science or Software Engineering
  • At least 5 years experiencing in software implementations preferably in a software company or system integrator
  • Good knowledge of ERP logics like SAP, JDE or Oracle (AP, FI, MM) or Accounting software (Sage, Coda, Sun Account) is a bonus
  • Good knowledge of Java Script or any other scripting language
  • Knowledge and practical experience of cloud solutions
  • Exposure with relational databases (Oracle, DB2, SQL Server), Microsoft Windows Server, integration with SAP or other major ERP is a bonus
  • Basic understanding in the areas of accounting and finance is a plus. 
  • Flexible to travel (domestic and/or international) to meet business needs when situation permits. 
  • Strong analytical and problem-solving skills

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Job Conditions:

Probation Period:

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Age:

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Job Type:

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Allowances:

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Hours:

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Languages:

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Days:

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Malaysia Only:

No

Annual Leave:

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Benefits:

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Job Skills

Project Management Professional

Software Engineering

Tech / Digital

Company Logo

Esker Document Automation (M) Sdn Bhd

Primary Industry:

IT

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