Mandarin / Cantonese Speaking Products & Technical Support Engineer
Technical Support
Petaling Jaya
35 weeks ago
RM2500 - RM2700
Full Time
Permanent
Urgent
Key Responsibilites
- Provide product knowledge and technical supports to OEM/Automotive Manufacturers especially for new car audio trial installation and ensure appropriate OEM testing on the car.
- Conducts car audio market survey, product presentations, write-ups, product proposal and analysis study against competitors products with OEM/Automotive Manufacturers to increase chances of getting new business.
- Maintain close relationship with existing key OEM/Automotive Manufacturers to ensure proper technical / after sales support services are provided.
- Prepare periodic reports / timely feedback to OEM Sales Manager regarding OEM/Automotive Manufacturers technical issues and countermeasure / action plan to resolve.
- Collaborates with service team members and other related teams to resolve customer complaints and ensure high level customer satisfaction and quality services to OEM end customers.
- To control and monitor OEM Parts & Accessories inventory level in line with OEM Sales activities.
- Gather market and customer information and provide feedback on buying trends.
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
Skills & Experiences
- Diploma in Information Technology or SPM
- At least 1 years working experience in enterprise technical support
- Willing to work over time
- Possess own transport
Job Conditions:
Probation Period:
3 month
Age:
21 - 45
Job Type:
Permanent
Allowances:
Miscellaneous
Hours:
9 am - 6 pm
Languages:
english,bahasa,mandarin
Days:
Mon - Fri
Malaysia Only:
Yes
Annual Leave:
Included
Benefits:
EPF, Socso, EIS
Job Skills
Chinese
Technical support
Cantonese
JVC Kenwood
Primary Industry:
Manufacturing
Company size:
501 - 1000 Employees
Location:
-
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