Key Responsibilities
- Provide product knowledge and technical supports to OEM/Automotive Manufacturers especially for new car audio trial installation and ensure appropriate OEM testing on the car.
- Conducts car audio market survey, product presentations, write-ups, product proposal and analysis study against competitors products with OEM/Automotive Manufacturers to increase chances of getting new business.
- Maintain close relationship with existing key OEM/Automotive Manufacturers to ensure proper technical / after sales support services are provided.
- Prepare periodic reports / timely feedback to OEM Sales Manager regarding OEM/Automotive Manufacturers technical issues and countermeasure / action plan to resolve.
- Collaborates with service team members and other related teams to resolve customer complaints and ensure high level customer satisfaction and quality services to OEM end customers.
- To control and monitor OEM Parts & Accessories inventory level in line with OEM Sales activities.
- Gather market and customer information and provide feedback on buying trends.
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
Skills & Experiences
- Diploma in Information Technology or SPM
- At least 1 years working experience in enterprise technical support
- Willing to work over time
- Possess own transport