Native Korean Customer Support (Mobility)

Job Description

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Key Responsibilities

• Handling inbound calls, email, chat to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products. 
• Demonstrates ownership of every customer interaction to achieve successful first time resolution on all contacts. 
• Works with multiple technology applications and features to resolve customer contacts. 
• Problem faced are related to Mobility Services (Refund, Amend, Exchange, ID problem, system Issue and etc.) 
• To exceed customers expectation in terms of customer service & accurate information. 
• Work in a team to achieve the required KPI elements and SLA. 

Skills & Experiences

• Bachelor Degree in any fields
• Native Korean language
• Willing to work on public holidays and shift rotates (24x7)