Native Korean Customer Support (Mobility)

Customer Service (BPO/Phone)

14 weeks ago

RM7800 - RM7800

Full Time

Permanent

Urgent

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Key Responsibilites

Handling inbound calls, email, chat to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
Demonstrates ownership of every customer interaction to achieve successful first time resolution on all contacts.
Works with multiple technology applications and features to resolve customer contacts.
Problem faced are related to Mobility Services (Refund, Amend, Exchange, ID problem, system Issue and etc.)
To exceed customers expectation in terms of customer service & accurate information.
Work in a team to achieve the required KPI elements and SLA.

Skills & Experiences

Bachelor Degree in any fields
Native Korean language
Willing to work on public holidays and shift rotates (24x7)

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Job Conditions:

Probation Period:

6 month

Age:

22 - 40

Job Type:

Permanent

Allowances:

Night shift RM600, KPI up to RM400

Hours:

9am-6.30pm / 3.30pm-1am / 11pm-9am KRT 3 shifts

Languages:

others

Days:

5 days per week

Malaysia Only:

Annual Leave:

12 days

Benefits:

Shuttle van pickup, medical & life insurance, promotion oppotunity, internal job program, visa, flight ticket, temporary accommodation, property agent intro, airport pickup

Job Skills

Korean

Startek Malaysia

Primary Industry:

BPO / Call Center

Company size:

Over 500

Company Registration:

502982-W

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