Company Logo

Native Korean Customer Support (Mobility)

Customer Service (BPO/Phone)

23 weeks ago

RM7800 - RM7800

Full Time

Permanent

Urgent

Job Description

-

Key Responsibilities

  • Handling inbound calls, email, chat to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products. 
  • Demonstrates ownership of every customer interaction to achieve successful first time resolution on all contacts. 
  • Works with multiple technology applications and features to resolve customer contacts. 
  • Problem faced are related to Mobility Services (Refund, Amend, Exchange, ID problem, system Issue and etc.) 
  • To exceed customers expectation in terms of customer service & accurate information. 
  • Work in a team to achieve the required KPI elements and SLA. 

Skills & Experiences

  • Bachelor Degree in any fields
  • Native Korean language
  • Willing to work on public holidays and shift rotates (24x7)

Share this job

Job Conditions:

Probation Period:

6 month

Age:

22 - 40

Job Type:

Permanent

Allowances:

Night shift RM600, KPI up to RM400

Hours:

9am-6.30pm / 3.30pm-1am / 11pm-9am KRT 3 shifts

Languages:

others

Days:

5 days per week

Malaysia Only:

No

Annual Leave:

12 days

Benefits:

Shuttle van pickup, medical & life insurance, promotion oppotunity, internal job program, visa, flight ticket, temporary accommodation, property agent intro, airport pickup

Job Skills

Korean

Company Logo

Startek Malaysia

Primary Industry:

BPO / Call Center

Company size:

Over 500

Company Registration:

502982-W

View Company Profile

Refer-A-Talent

Know someone perfect for this role? Refer them to Seekers and earn RM500! Join our referral program now and help us find top talent!

Refer-A-Talent Now!