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Mandarin Speaking Admin cum Customer Service

Admin

Just now

RM3000 - RM4000

Full Time

Permanent

Job Description

To effectively carry out the duties of a customer service personnel in order to achieve total customer satisfaction and corporate objectives.

Key Responsibilites

  • Process customer order, sales processing, goods exchange/refund duties and payment collection.
  • Provide assistance to members/customers inquiries, feedback with swift response in professional and effective manner.
  • To understand company's Marketing Plan, Policy & Procedures, Distributors Code Of Conduct, Business Manual and Products Information to facilitate in General Inquiries, Problem Solving and the scope of the tasks covers products, distributors bonus, marketing, and campaign, etc.
  • Handling all incoming calls/emails on member enquiries, stock returned collection, feedback, and complaints.
  • Compile and maintain customer records by updating the member account database information.
  • Assist in Daily Sales Report, Daily Inventory Report, and any ad-hoc tasks.
  • Ensure customer satisfaction in providing customer service and excellent support to our valued customers and distributors.
  • To assist in other activities/functions organized by company.
  • To manage and maintain an effective recording and filing system.
  • To attend necessary training and discussion session to improve product knowledge and provide new idea to enhance department workflow/procedure.
  • Involves packaging and handling shipped goods. 

Skills & Experiences

  • 2 years experience as a receptionist, customer service, sales or shopkeeper
  • Fluent in Mandarin, Bahasa Malaysia and English 
  • Able to work on weekends once or twice a month (mostly on Saturday) for a distributer event 
  • Good in Microsoft Office skills, particularly Excel & PPT
  • Interested in MLM or direct selling business

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Job Conditions:

Probation Period:

3 month

Age:

20 - 30

Job Type:

Permanent

Allowances:

Discuss during interview

Hours:

9am - 6pm

Languages:

english,bahasa,mandarin

Days:

Mon - Fri (Once/twice Sat per month)

Malaysia Only:

Yes

Annual Leave:

Included

Benefits:

Medical claim, annual increment, performance evaluation

Job Skills

Chinese

English

Company Logo

Company Confidential (Health Supplement)

Primary Industry:

Distributor of Health Supplement Products

Company Confidential

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