Mandarin Speaking Admin cum Customer Service

Job Description

To effectively carry out the duties of a customer service personnel in order to achieve total customer satisfaction and corporate objectives.

Key Responsibilities

• Process customer order, sales processing, goods exchange/refund duties and payment collection.
• Provide assistance to members/customers inquiries, feedback with swift response in professional and effective manner.
• To understand company's Marketing Plan, Policy & Procedures, Distributors Code Of Conduct, Business Manual and Products Information to facilitate in General Inquiries, Problem Solving and the scope of the tasks covers products, distributors bonus, marketing, and campaign, etc.
• Handling all incoming calls/emails on member enquiries, stock returned collection, feedback, and complaints.
• Compile and maintain customer records by updating the member account database information.
• Assist in Daily Sales Report, Daily Inventory Report, and any ad-hoc tasks.
• Ensure customer satisfaction in providing customer service and excellent support to our valued customers and distributors.
• To assist in other activities/functions organized by company.
• To manage and maintain an effective recording and filing system.
• To attend necessary training and discussion session to improve product knowledge and provide new idea to enhance department workflow/procedure.
• Involves packaging and handling shipped goods. 

Skills & Experiences

• 2 years experience as a receptionist, customer service, sales or shopkeeper
• Fluent in Mandarin, Bahasa Malaysia and English 
• Able to work on weekends once or twice a month (mostly on Saturday) for a distributer event 
• Good in Microsoft Office skills, particularly Excel & PPT
• Interested in MLM or direct selling business