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Japanese Speaking Team Lead - Compliance

QA (call quality assurance)

6 weeks ago

RM8000 - RM11000

Full Time



Job Description

The Team Lead should possess a solid experience in quality or compliance in BPO domain and be fluent in Japanese.

Key Responsibilites

  • Peoples Manager : Manage Administrative and Regular reporting activities and develops team members in structured analysis and Quality tools
  • Coordinating with internal functions to ensure compliance to Client SOW and internal controls for QMS, ISMS and BCP and closure of gaps if any
  • Supervises and Implements compliance checks as per Compliance Check plan
  • Conducts assigned SOW compliance audits and internal QMS audits 
  • Contributes to improvement of the framework for structured risk assessment to uncover risks and vulnerabilities pertaining to of process and policy compliance and SOW
  • Co-ordinates with internal functions to ensure adherence of audit completion and gap closure timelines for QMS, ISMS and BCP audits.
  • Conducts assigned SOW compliance audits and internal QMS audits 
  • Performs RCA on all compliance issues
  • Drives action plans for identified gaps
  • Drives implementation of CMP/Zero tolerance policy guidelines
  • Drives Kaizen program in the engagement
  • Support & guide staff on quality related projects as a part of their career development plans. 
  • Participate actively in all QMS and ISMS related audits both internal as well as external 

Skills & Experiences

  • 3-5 years experience in Quality/Compliance in BPO 
  • Fluent in English and Japanese (N1 / N2 / Native)
  • Able to work according to shifts (24/7)
  • Understanding of risk management, compliance techniques and tools
  • Skilled in application of Quality tools including control charts

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Job Conditions:

Probation Period:

3 month


25 - 45

Job Type:



night shift > RM25 per day, other shift > RM20 per day


24 hours shift based




5 working days (including PH & weekend)

Malaysia Only:


Annual Leave:



Performance evaluation, salary review

Job Skills





Company Logo

Tech Mahindra ICT Services(Malaysia) Sdn Bhd

Primary Industry:

BPO / Call Center

Company size:

> 1,000

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