Japanese Speaking Team Lead - Compliance

Job Description

The Team Lead should possess a solid experience in quality or compliance in BPO domain and be fluent in Japanese.

Key Responsibilities

• Peoples Manager : Manage Administrative and Regular reporting activities and develops team members in structured analysis and Quality tools
• Coordinating with internal functions to ensure compliance to Client SOW and internal controls for QMS, ISMS and BCP and closure of gaps if any
• Supervises and Implements compliance checks as per Compliance Check plan
• Conducts assigned SOW compliance audits and internal QMS audits 
• Contributes to improvement of the framework for structured risk assessment to uncover risks and vulnerabilities pertaining to of process and policy compliance and SOW
• Co-ordinates with internal functions to ensure adherence of audit completion and gap closure timelines for QMS, ISMS and BCP audits.
• Conducts assigned SOW compliance audits and internal QMS audits 
• Performs RCA on all compliance issues
• Drives action plans for identified gaps
• Drives implementation of CMP/Zero tolerance policy guidelines
• Drives Kaizen program in the engagement
• Support & guide staff on quality related projects as a part of their career development plans. 
• Participate actively in all QMS and ISMS related audits both internal as well as external 

Skills & Experiences

• 3-5 years experience in Quality/Compliance in BPO 
• Fluent in English and Japanese (N1 / N2 / Native)
• Able to work according to shifts (24/7)
• Understanding of risk management, compliance techniques and tools
• Skilled in application of Quality tools including control charts