Japanese Speaking Senior Customer Service Executive
Customer Service (BPO/Phone)
134 weeks ago
RM10000 - RM11000
Full Time
Permanent
Urgent
Key Responsibilities
- You will be performing as a Customer Service Representative for an IT project. Tasks include:
- Perform higher level of support and concierge type liaison to an assigned customer portfolio which may include the work on escalations or assignments that are more difficult based on the nature or work needed to facilitate the growth of the portfolio through its digital lifecycle.
- Duties include customer service, linking customers and internal resources, engagement, consultancy and support.
- Excellent relationship management skills are needed to ensure customer retention and support needed to fulfill customer needs.
Skills & Experiences
- Strong verbal and written language skill in both English & Japanese (C1/C2 level native level).
- At least 2 years CS experience in BPO/call centre.
- Has knowledge in MS software/tools Especially MS Excel.
- Able to work on rotational shift.
Job Conditions:
Probation Period:
6 month
Age:
22 - 45
Job Type:
Permanent
Allowances:
Language (included in salary package)
Hours:
4AM to 8PM (9 hours/day – For Japan market: usually shift rotating between 8AM to 8PM)
Languages:
english,japanese
Days:
5 working days (Including weekends & PH)
Malaysia Only:
No
Annual Leave:
15 days
Benefits:
Medical coverage, medical leave (15 days), birthday leave, nursing leave(3 days/year), insurance, flex subsidy(Max RM3000/year), EPF, SOCSO
Job Skills
Customer Service
Japanese
Majorel Malaysia Sdn. Bhd.
Primary Industry:
BPO / Call Center
Company size:
200
Location:
Kuala lumpur
