Japanese Speaking Customer Support (5 HC)
Customer Service (BPO/Phone)
178 weeks ago
RM5500 - RM8500
Full Time
Permanent
Urgent
Key Responsibilities
- Responsible to resolve customer queries in a timely and accurate way through inbound call, email or live chat
- Identify customer needs and assist them in using specific features and functionalities in the social media platform
- Follow-up with customers to ensure their technical issues are resolved
- Become and remain knowledgeable about social media products and community standards
- Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
- Identify inefficiencies in workflows and suggest solutions
- Enforce social media Terms of Use by carefully monitoring reports of abuse on the site
- Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
- Recognize trends and patterns, and escalate issues outside the company policy to the global team
Skills & Experiences
- Fluent English and Japanese Communication Skills (JLPT N1~N2)
- Have exceptional grammar typing accuracy skills experience with business communication
- Patience when handling tough cases
- High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported
- Flexible in shifting schedule
Job Conditions:
Probation Period:
3 month
Age:
22 - 40
Job Type:
Permanent
Allowances:
Included
Hours:
7am-4pm / 10am-7pm (1 hour lunch)
Languages:
english,japanese
Days:
5 days per week
Malaysia Only:
No
Annual Leave:
Included
Benefits:
Yearly performance appraisal, Monthly Performance Incentives
Job Skills
Customer Service
Japanese
Confidential (Euro listed MNC BPO company' Penang branch)
Primary Industry:
BPO / Call Center
Location:
Bayan Lepas
