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Japanese Speaking Customer Support (5 HC)

Customer Service (BPO/Phone)

120 weeks ago

RM5500 - RM8500

Full Time

Permanent

Urgent

Key Responsibilities

  • Responsible to resolve customer queries in a timely and accurate way through inbound call, email or live chat
  • Identify customer needs and assist them in using specific features and functionalities in the social media platform
  • Follow-up with customers to ensure their technical issues are resolved
  • Become and remain knowledgeable about social media products and community standards
  • Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
  • Identify inefficiencies in workflows and suggest solutions
  • Enforce social media Terms of Use by carefully monitoring reports of abuse on the site
  • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
  • Recognize trends and patterns, and escalate issues outside the company policy to the global team

Skills & Experiences

  • Fluent English and Japanese Communication Skills (JLPT N1~N2)
  • Have exceptional grammar typing accuracy skills experience with business communication
  • Patience when handling tough cases
  • High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported
  • Flexible in shifting schedule

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Job Conditions:

Probation Period:

3 month

Age:

22 - 40

Job Type:

Permanent

Allowances:

Included

Hours:

7am-4pm / 10am-7pm (1 hour lunch)

Languages:

english,japanese

Days:

5 days per week

Malaysia Only:

No

Annual Leave:

Included

Benefits:

Yearly performance appraisal, Monthly Performance Incentives

Job Skills

Customer Service

Japanese

Company Logo

Confidential (Euro listed MNC BPO company' Penang branch)

Primary Industry:

BPO / Call Center

Location:

Bayan Lepas

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