Japanese Speaking Customer Support (5 HC)

Customer Service (BPO/Phone)

68 weeks ago

RM5500 - RM8500

Full Time

Permanent

Urgent

Key Responsibilites

Responsible to resolve customer queries in a timely and accurate way through inbound call, email or live chat
Identify customer needs and assist them in using specific features and functionalities in the social media platform
Follow-up with customers to ensure their technical issues are resolved
Become and remain knowledgeable about social media products and community standards
Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
Identify inefficiencies in workflows and suggest solutions
Enforce social media Terms of Use by carefully monitoring reports of abuse on the site
Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
Recognize trends and patterns, and escalate issues outside the company policy to the global team

Skills & Experiences

Fluent English and Japanese Communication Skills (JLPT N1~N2)
Have exceptional grammar typing accuracy skills experience with business communication
Patience when handling tough cases
High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported
Flexible in shifting schedule

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Job Conditions:

Probation Period:

3 month

Age:

22 - 40

Job Type:

Permanent

Allowances:

Included

Hours:

7am-4pm / 10am-7pm (1 hour lunch)

Languages:

english,japanese

Days:

5 days per week

Malaysia Only:

Annual Leave:

Included

Benefits:

Yearly performance appraisal, Monthly Performance Incentives

Job Skills

Customer Service

Japanese

Confidential (Euro listed MNC BPO company' Penang branch)

Primary Industry:

BPO / Call Center

Location:

Bayan Lepas

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