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IT Technical Service Desk - Japanese Speaking - Contract

Infrastructure Engineer

55 weeks ago

RM4000 - RM4000


Job Description

The IT Technical Helpdesk job is a 1 year contract job. The main job scope of the IT Helpdesk is to interpret and translate inquiries from escalation team to resolve technical issues.

Key Responsibilities

  • The IT Technical Helpdesk job is a 1 year contract job.
  • The main job scope of the IT Helpdesk is to interpret and translate inquiries from end users and escalation team to resolve technical issues. 
  • The IT Technical Helpdesk is to compose thoughtful, personalized responses for a variety of end user requests
  • Effectively resolve enquiries from end users and local ITs in a considerate, accurate, and timely manner
  • Manage Incident and Service Requests and devise solutions to resolve issues
  • Maintaining quality of service as measured by metrics such as performance, efficiency and customer satisfaction 
  • Proactively identify and drive Continuous Quality, Productivity and Service Improvements
  • Contribute to the ongoing learning and success of team members and counterparts by sharing knowledge through mentorship, collaboration, and aiding in documentation
  • Manage escalation from end-users and Local ITs, work closely with Japan HQ and/or partner vendors to investigate and identify the issues and resolve the problems.
  • Carry out administrative functions
  • Review completed tasks to ascertain compliance with standards
  • Learn and understand enterprise system operation and other technical knowledge proactively
  • Document all knowledge and processes, maintenance and update of user/internal manuals and FAQs
  • Manage escalation and unresolved issues, work closely with Japan HQ and/or partner vendors
  • Record all problems and their solutions in the Production Log File and ensure problems follow-up

Skills & Experiences

  • Possess JLPT N3 and above. 
  • Speaks Read and Write, Mandarin, English and Japanese fluently and confidently. 
  • Enterprise systems support experience: 
  • Merchandise management system, Accounting system, Warehouse management system, HR system, etc..
  • Basic Microsoft 365 support experience:
  • Outlook, MS Teams, MS Office etc.
  • Basic experience in supporting IAM (Identity and Access Management) and Box (or other content management, collaboration, and file sharing tools)
  • Basic experience in supporting Desktop and Laptops
  • Basic Networking support experience

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Job Conditions:

Probation Period:

3 month


20 - 39

Job Type:



RM1,000 to RM3,000 according to Japanese proficiency level


8am - 5pm




Monday to Friday

Malaysia Only:


Annual Leave:

Reveal during interview


Reputable company to build your foundation

Job Skills


Technical Support Engineer


IT support

japanese speaking

Company Logo

Transcosmos (Malaysia) Sdn. Bhd.

Primary Industry:


Company size:


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