IT Support Engineer

Job Description

We're in search of a proficient IT Executive to join our team based in Malaysia, tasked with supporting our IT operations in Singapore and China. The ideal candidate will have a pivotal role in upholding and improving our IT infrastructure, ensuring smooth connectivity, and delivering effective technical support to our users.

Key Responsibilities

•  Delivering daily technical assistance at level 1 and level 2 to end-users within the business
• Deliver prompt IT support to users and affiliated subsidiaries in China
• Deploying and configuring end-user devices
• Offering assistance with Windows, Android, iOS, and Microsoft Office products
• Handling software setup, installation, upgrades, patches, and maintenance
• Monitoring system performance and ensuring compliance with specifications
• Resolving issues and addressing outages promptly
•  Collaborating with vendors and service providers.  

Skills & Experiences

• Possession of a degree or diploma in an IT-related field
• Proficiency in both written and spoken English and Mandarin is essential for effective communication with colleagues in China
• Demonstrated at least 2 years of experience in IT Helpdesk and providing technical support for end-user devices, including troubleshooting computer applications and operating systems
• Previous experience in coordinating with vendors, suppliers, and service providers
• Proficiency with Windows 10 is required, with familiarity with the Chinese Simplified version being advantageous
• Knowledge and experience in server management, including setup, maintenance, backup, and PowerShell, are preferred
• Familiarity with virtualization technologies such as VMware Horizon VDI, vSphere, VCS, and UAG is advantageous
• Experience with Microsoft Azure, Microsoft 365, and Microsoft Intune is a plus
• Candidates with experience in System Administration, network administration, or related fields are highly desirable