Customer Specialist Manager
Chat Support
119 weeks ago
RM4000 - RM6000
Full Time
Permanent
Urgent
Key Responsibilities
- To grow the customer service team in line with company's growth
- To supervise 2 customer service executives on their day to day operations.
- To look for innovative ways to exceed customer experience through different online channels like shopee, lazada, instagram or Facebook.
- To manage customer rating reviews, and think of innovative ways to convert 1 star review to 5 star review.
- To create Engaged customers and facilitate organic growth
- To respond to customer service issues in a timely manner
- To take ownership of customers issues and following problems through to resolution
- To create effective customer service procedures, policies and standards
- To develop customer satisfaction goals and coordinate with the team to meet them on a steady basis
- To implement an effective customer loyalty program
- To maintain accurate records and documents all customer service activities and discussions
- To assess service statistics and prepare detailed reports on your findings
- To recruit, mentor and develop customer service agents and nurture and environment where they can excel through encouragement and empowerment
- To manage the approved budget of the customer service department
- To stay informed on the latest industry techniques and methods
- To maintain and orderly workflow according to priorities
Skills & Experiences
- Minimum 5 years working experience in customer service for shopee lazada, or various social media channels.
- Excellent leadership and interpersonal skills
- Degree in Business Administration or related field
- Innovative and knowledge of the latest technology.
- Ability to communicate in English and Bahasa Melayu.
Job Conditions:
Probation Period:
3 month
Age:
27 - 35
Job Type:
Permanent
Allowances:
Disclosed during interview
Hours:
9am - 6.30 pm / 9am - 1pm
Languages:
english,bahasa,mandarin
Days:
Mon - Fri / Alternate Saturdays
Malaysia Only:
Yes
Annual Leave:
Included
Benefits:
EIS, EPF, Socso
Job Skills
Customer Service
Customer Relations
ecommerce
e commerce
