Korean/Japanese Speaking Customer Service Advisor - 15HC

Customer Service (BPO/Phone)

67 weeks ago

RM5500 - RM7400

Full Time

Permanent

Urgent

Key Responsibilites

Responsible to resolve customer queries in a timely and accurate way through inbound call, email or live chat
Identify customer needs and assist them in using specific features and functionalities in the client platform
Follow-up with customers to ensure their technical issues are resolved
Become and remain knowledgeable about client products and community standards
Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of customers
Identify inefficiencies in workflows and suggest solutions
Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
Recognize trends and patterns, and escalate issues outside the company policy to the global team

Skills & Experiences

Possess professional customer service skills; solutions mindset, multi-tasking, passion for customers and ability to deliver exemplary customer experience
Prior working experiences in customer-oriented product environment, consulting, or operations role
Ability to follow process and collaborate effectively to work in a team
Excellent written and communication skills in native and English language
Basic knowledge on Computer operations
Open to Malaysian and Native Korean/Japanese
Fresh graduated encourage to apply

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Job Conditions:

Probation Period:

3 month

Age:

23 - 45

Job Type:

Permanent

Allowances:

Language allowance RM1000 + Housing allowance RM 600

Hours:

Shift Operation ( 9am-6pm, 4pm-12am, 12am-9am)

Languages:

english,others

Days:

5 days per week

Malaysia Only:

Annual Leave:

10 days

Benefits:

Yearly performance appraisal, Monthly Performance Incentives

Job Skills

Customer Service

Korean

English

Confidential (Euro listed MNC BPO company' Penang branch)

Primary Industry:

BPO / Call Center

Location:

Bayan Lepas

Company Confidential

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