Korean/Japanese Speaking Customer Service Advisor - 15HC
Customer Service (BPO/Phone)
178 weeks ago
RM5500 - RM7400
Full Time
Permanent
Urgent
Key Responsibilities
- Responsible to resolve customer queries in a timely and accurate way through inbound call, email or live chat
- Identify customer needs and assist them in using specific features and functionalities in the client platform
- Follow-up with customers to ensure their technical issues are resolved
- Become and remain knowledgeable about client products and community standards
- Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of customers
- Identify inefficiencies in workflows and suggest solutions
- Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
- Recognize trends and patterns, and escalate issues outside the company policy to the global team
Skills & Experiences
- Possess professional customer service skills; solutions mindset, multi-tasking, passion for customers and ability to deliver exemplary customer experience
- Prior working experiences in customer-oriented product environment, consulting, or operations role
- Ability to follow process and collaborate effectively to work in a team
- Excellent written and communication skills in native and English language
- Basic knowledge on Computer operations
- Open to Malaysian and Native Korean/Japanese
- Fresh graduated encourage to apply
Job Conditions:
Probation Period:
3 month
Age:
23 - 45
Job Type:
Permanent
Allowances:
Language allowance RM1000 + Housing allowance RM 600
Hours:
Shift Operation ( 9am-6pm, 4pm-12am, 12am-9am)
Languages:
english,others
Days:
5 days per week
Malaysia Only:
No
Annual Leave:
10 days
Benefits:
Yearly performance appraisal, Monthly Performance Incentives
Job Skills
Customer Service
Korean
English
Confidential (Euro listed MNC BPO company' Penang branch)
Primary Industry:
BPO / Call Center
Location:
Bayan Lepas
