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Korean/Japanese Speaking Customer Service Advisor - 15HC

Customer Service (BPO/Phone)

67 weeks ago

RM5500 - RM7400

Full Time



Key Responsibilites

  • Responsible to resolve customer queries in a timely and accurate way through inbound call, email or live chat
  • Identify customer needs and assist them in using specific features and functionalities in the client platform
  • Follow-up with customers to ensure their technical issues are resolved
  • Become and remain knowledgeable about client products and community standards
  • Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of customers
  • Identify inefficiencies in workflows and suggest solutions
  • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
  • Recognize trends and patterns, and escalate issues outside the company policy to the global team

Skills & Experiences

  • Possess professional customer service skills; solutions mindset, multi-tasking, passion for customers and ability to deliver exemplary customer experience 
  • Prior working experiences in customer-oriented product environment, consulting, or operations role
  • Ability to follow process and collaborate effectively to work in a team
  • Excellent written and communication skills in native and English language
  • Basic knowledge on Computer operations
  • Open to Malaysian and Native Korean/Japanese
  • Fresh graduated encourage to apply

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Job Conditions:

Probation Period:

3 month


23 - 45

Job Type:



Language allowance RM1000 + Housing allowance RM 600


Shift Operation ( 9am-6pm, 4pm-12am, 12am-9am)




5 days per week

Malaysia Only:


Annual Leave:

10 days


Yearly performance appraisal, Monthly Performance Incentives

Job Skills

Customer Service



Company Logo

Confidential (Euro listed MNC BPO company' Penang branch)

Primary Industry:

BPO / Call Center


Bayan Lepas

Company Confidential


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