Customer Experience Advisor (banking industry - Bukit Jalil based)

Job Description

20HC to speak of 80 customers a day + RM250 -RM300 (shift allowance) + RM1000-RM1500 (quarter KPI)

Key Responsibilites

• Provide exceptional telephone customer service in a timely manner whilst maintaining healthy relations with clients.
• Maintaining warm inbound calls, emails and live chats in a fast-paced contact centre.
• Play a supporting role in educating our customers around products and alternative digital banking platforms.
• Expanding the customer base by upselling and cross-selling banking products and services.

Skills & Experiences

• SPM, Diploma /Bachelor's Degree in equivalent course.
• Ex Cabin Crews, Service Industry and Public Relation background are highly encouraged to apply.
• At least 6 months - 1 years of exposure in Customer Care agenda.
• Candidates who are able to converse fluently in Mandarin are encouraged to apply.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of personalities.
• Excellent conversational and interpersonal skills.
• Exceptional analytical, evaluative, and problem-solving abilities.
• Formidable judgement including negotiation and conflict resolution skills.
• Rotational shift work mode with 5 days of work and 2 days off.