Sales Support Executive

Job Description

Responsible for providing administrative support to the Business Development team (MY & SG Market) and ensuring the effectiveness and productivity of the Sales & Marketing team.

Key Responsibilities

• CRM Management 
• 1. Oversee full deal lifecycle management, including creation of deals, removing inactive automated deals, updating deal stages, merging duplicates, place stalled deals to re-engage, update new deals to sales based on recorded assignment, and aligning deals to parent companies.
• 2.Maintain accurate lead scoring, lead statuses & lead source, accordingly, adhering to defined cadences through CRM.
• 3.Ensure data hygiene, troubleshoot issues, and manage the database for optimal performance and data integrity via Hubspot.
• 4.Ensure automation workflows are working optimally to ensure accurate and timely delivery of communications as well as data integrity.
• 5.Assist in creating reports for Performance Marketer, Sales & / or Finance as well as generating targeted contact lists for email distribution campaigns.
• Sales Support
• 1.Provide administrative supports to Sales team
• 2.Execute lead allocation to best-fit sales manager to increase closing rate.
• 3.Scheduling sales meetings and web demos perform follow-ups for missed appointments and rescheduling of appointments
• 4.Executing and assisting Sales Managers in effective sales strategies to convert leads to paying customers. 
• 5.Monitoring the sales cycle for sales managers by promptly replying to sales inquiries, perform multiple follow-ups, expediate closing deals and chasing payments.
• 6.Support all sales and marketing initiatives, including ad-hoc roadshows/events.
• 7.Collaborate with PHP call center in acquiring quality leads for web demos. 

Skills & Experiences

• Diploma/Advanced Diploma/Degree in any field
• A minimum of 2 years of experience in a B2B environment, especially within the service and consulting industry
• Fluent in Mandarin, English and Malay 
• Ability to provide good customer service
• Strong communication skills and a pleasant personality
• Ability to adapt to changes and evolving business needs
• Able to work independently in fast-paced environment and display abilities as a good team player
• CRM (Hubspot) and automation tools familiarity is a plus