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Sales Support Executive

Admin

2 weeks ago

undisclosed

Full Time

Permanent

Job Description

Responsible for providing administrative support to the Business Development team (MY & SG Market) and ensuring the effectiveness and productivity of the Sales & Marketing team.

Key Responsibilities

  • CRM Management 
  • 1. Oversee full deal lifecycle management, including creation of deals, removing inactive automated deals, updating deal stages, merging duplicates, place stalled deals to re-engage, update new deals to sales based on recorded assignment, and aligning deals to parent companies.
  • 2.Maintain accurate lead scoring, lead statuses & lead source, accordingly, adhering to defined cadences through CRM.
  • 3.Ensure data hygiene, troubleshoot issues, and manage the database for optimal performance and data integrity via Hubspot.
  • 4.Ensure automation workflows are working optimally to ensure accurate and timely delivery of communications as well as data integrity.
  • 5.Assist in creating reports for Performance Marketer, Sales & / or Finance as well as generating targeted contact lists for email distribution campaigns.
  • Sales Support
  • 1.Provide administrative supports to Sales team
  • 2.Execute lead allocation to best-fit sales manager to increase closing rate.
  • 3.Scheduling sales meetings and web demos perform follow-ups for missed appointments and rescheduling of appointments
  • 4.Executing and assisting Sales Managers in effective sales strategies to convert leads to paying customers. 
  • 5.Monitoring the sales cycle for sales managers by promptly replying to sales inquiries, perform multiple follow-ups, expediate closing deals and chasing payments.
  • 6.Support all sales and marketing initiatives, including ad-hoc roadshows/events.
  • 7.Collaborate with PHP call center in acquiring quality leads for web demos. 

Skills & Experiences

  • Diploma/Advanced Diploma/Degree in any field
  • A minimum of 2 years of experience in a B2B environment, especially within the service and consulting industry
  • Fluent in Mandarin, English and Malay 
  • Ability to provide good customer service
  • Strong communication skills and a pleasant personality
  • Ability to adapt to changes and evolving business needs
  • Able to work independently in fast-paced environment and display abilities as a good team player
  • CRM (Hubspot) and automation tools familiarity is a plus

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Job Conditions:

Probation Period:

3 month

Age:

22 - 40

Job Type:

Permanent

Allowances:

NA

Hours:

9am - 6pm (hybrid)

Languages:

english,bahasa,mandarin

Days:

Mon - Fri

Malaysia Only:

Yes

Annual Leave:

1st Year 10 Days subsequent year will add 1 day each max up to 21 days

Benefits:

Hybrid work, medical claim, marriage leave, opportunity for promotion

Job Skills

Customer Service

Chinese

Admin

Mandarin Speaking

Sales Support

Company Logo

Confidential (HR SaaS)

Primary Industry:

HR

Company Confidential

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