Petaling Jaya RM2500 - RM2700

Mandarin / Cantonese Speaking Products & Technical Support Engineer

Job Position is Closed. View Other related jobs below

Job conditions

Allowances: Miscellaneous

Annual leave: Included

Benefits: EPF, Socso, EIS

Holidays: Sat, Sun & PH

Probation: 3 month

Job Type: Permanent

Working Days: Mon - Fri

Working Hours: 9 am - 6 pm

Job Requirements

Age: 21 - 45

Local Residence Only: Yes

Driving License: Not Required

Own Transport: Not Required

Language: english,bahasa,mandarin

Skills and Requirements

Diploma in Information Technology or SPM 

At least 1 years working experience in enterprise technical support

Willing to work over time

Possess own transport

Job Responsibilities

 Provide product knowledge and technical supports to OEM/Automotive Manufacturers especially for new car audio trial installation and ensure appropriate OEM testing on the car.

Conducts car audio market survey, product presentations, write-ups, product proposal and analysis study against competitors products with OEM/Automotive Manufacturers to increase chances of getting new business.

Maintain close relationship with existing key OEM/Automotive Manufacturers to ensure proper technical / after sales support services are provided.

Prepare periodic reports / timely feedback to OEM Sales Manager regarding OEM/Automotive Manufacturers technical issues and countermeasure / action plan to resolve.

 Collaborates with service team members and other related teams to resolve customer complaints and ensure high level customer satisfaction and quality services to OEM end customers.

To control and monitor OEM Parts & Accessories inventory level in line with OEM Sales activities.

Gather market and customer information and provide feedback on buying trends.

Research, diagnose, troubleshoot and identify solutions to resolve customer issues.

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