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Mandarin / Cantonese Speaking Products & Technical Support Engineer

Technical Support

Petaling Jaya

87 weeks ago

RM2500 - RM2700

Full Time

Permanent

Urgent

Key Responsibilities

  •  Provide product knowledge and technical supports to OEM/Automotive Manufacturers especially for new car audio trial installation and ensure appropriate OEM testing on the car.
  • Conducts car audio market survey, product presentations, write-ups, product proposal and analysis study against competitors products with OEM/Automotive Manufacturers to increase chances of getting new business.
  • Maintain close relationship with existing key OEM/Automotive Manufacturers to ensure proper technical / after sales support services are provided.
  • Prepare periodic reports / timely feedback to OEM Sales Manager regarding OEM/Automotive Manufacturers technical issues and countermeasure / action plan to resolve.
  •  Collaborates with service team members and other related teams to resolve customer complaints and ensure high level customer satisfaction and quality services to OEM end customers.
  • To control and monitor OEM Parts & Accessories inventory level in line with OEM Sales activities.
  • Gather market and customer information and provide feedback on buying trends.
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues.

Skills & Experiences

  • Diploma in Information Technology or SPM 
  • At least 1 years working experience in enterprise technical support
  • Willing to work over time
  • Possess own transport

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Job Conditions:

Probation Period:

3 month

Age:

21 - 45

Job Type:

Permanent

Allowances:

Miscellaneous

Hours:

9 am - 6 pm

Languages:

english,bahasa,mandarin

Days:

Mon - Fri

Malaysia Only:

Yes

Annual Leave:

Included

Benefits:

EPF, Socso, EIS

Job Skills

Chinese

Technical support

Cantonese

Company Logo

JVC Kenwood

Primary Industry:

Manufacturing

Company size:

501 - 1000 Employees

Location:

-

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