Native Thai Technical Support (L1)
Technical Support
Kuala Lumpur
133 weeks ago
undisclosed
Full Time
Permanent
Urgent
Key Responsibilities
- Responds to customer technical problems/issues related to hardware and networking via phone.
- Assists customers by diagnosing problems and providing resolutions for technical service.
- Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
- Applies Diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
- Documents problems in the support solution database for diagnostics and solution implementation.
- Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
- Identifies, researches and provides input on unique or recurring customer problems.
- Remains knowledgeable of clients product line, policies, and procedures.
- Knowledge in how to interact with a Microsoft Windows Operative Systems and Basic Internet Tools.
- Focuses on delivering a positive customer experience according to client standards.
- Monitors and tracks issues to ensure accurate resolution.
- May be involved in revenue generation activities with current customers.
- Reviews and distributes pertinent cross-functional information.
- Escalates more complex customer technical issues to senior level support.
Skills & Experiences
- Bachelor degree holder with at least 1 year of technical support experience required
- Working experience in call center environment
- Native Thai and business English proficiency
Job Conditions:
Probation Period:
3 month
Age:
22 - 49
Job Type:
Permanent
Allowances:
Discuss during interview
Hours:
9am - 7pm
Languages:
english,others
Days:
Mon - Fri
Malaysia Only:
No
Annual Leave:
28
Benefits:
EPF, SOCSO & etc
Job Skills
thai
Technical support
Company Confidential (2nd Largest BPO)
Primary Industry:
BPO / Call Center
Location:
-
