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Native Japanese Speaking Customer Service Representative

Customer Service (BPO/Phone)

Kuala Lumpur

120 weeks ago

undisclosed

Full Time

Permanent

Urgent

Key Responsibilities

  • Summary:  To provide premium customer support to the client. This support is provided by either phone or email. 
  • Provide primarily customer service based phone support to the clients customers
  • Activate and engage with client/customer whilst providing accurate information of customers issue at hand
  • Accurately record and update customers cases into the clients CRM and trackers following appropriate processes
  • Provide accurate and understandable information to all customers and support partners
  • Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases
  • Ensure all follow ups are done in a timely manner
  • Ensure all SLAs are met appropriately
  • Maintain high level of customer satisfaction whilst maintain a professional manner
  • Be familiar with all policy, processes, and product knowledge and escalation paths
  • Remain polite, patient and courteous with customer throughout the experience
  • Ensure the end to end experience for all customers is at a high level of customer satisfaction 

Skills & Experiences

  • Native Japanese Bachelor Degree fresh graduates are welcomed to apply
  • Able to read, write, and speak fluently and spontaneously in Japanese
  • Able to work in shift basis

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Job Conditions:

Probation Period:

3 month

Age:

20 - 39

Job Type:

Permanent

Allowances:

Discuss during interview

Hours:

24 x 7

Languages:

japanese

Days:

Shift-based

Malaysia Only:

No

Annual Leave:

Included

Benefits:

EPF, SOCSO & etc

Job Skills

Japanese

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Company Confidential (2nd Largest BPO)

Primary Industry:

BPO / Call Center

Location:

-

Company Confidential

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