Native Japanese Speaking Customer Service Representative
Customer Service (BPO/Phone)
Kuala Lumpur
117 weeks ago
undisclosed
Full Time
Permanent
Urgent
Key Responsibilities
- Summary: To provide premium customer support to the client. This support is provided by either phone or email.
- Provide primarily customer service based phone support to the clients customers
- Activate and engage with client/customer whilst providing accurate information of customers issue at hand
- Accurately record and update customers cases into the clients CRM and trackers following appropriate processes
- Provide accurate and understandable information to all customers and support partners
- Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases
- Ensure all follow ups are done in a timely manner
- Ensure all SLAs are met appropriately
- Maintain high level of customer satisfaction whilst maintain a professional manner
- Be familiar with all policy, processes, and product knowledge and escalation paths
- Remain polite, patient and courteous with customer throughout the experience
- Ensure the end to end experience for all customers is at a high level of customer satisfaction
Skills & Experiences
- Native Japanese Bachelor Degree fresh graduates are welcomed to apply
- Able to read, write, and speak fluently and spontaneously in Japanese
- Able to work in shift basis
Job Conditions:
Probation Period:
3 month
Age:
20 - 39
Job Type:
Permanent
Allowances:
Discuss during interview
Hours:
24 x 7
Languages:
japanese
Days:
Shift-based
Malaysia Only:
No
Annual Leave:
Included
Benefits:
EPF, SOCSO & etc
Job Skills
Japanese
Company Confidential (2nd Largest BPO)
Primary Industry:
BPO / Call Center
Location:
-
