Confidential Company (Real Estate Industry) Sales Management Senior Manager (Mandarin Speaker)

RM11000 - RM12100
Kuala Lumpur

Expiry Date This job will expire on Invalid date


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Skills and Requirements


Asset management

Team Lead

  • At least Post Graduate Diploma in Business Studies / Administration / IT Management / Computer Science
  • Minimum 6 years credit controller experience in retail or property development industry target to shopping mall
  • Strong persuasive and negotiation skill
  • IT savvy, good planning and organizational skill
  • Strong analytical skill with excellent communication and interpersonal skill
  • Possess strong leadership quality with ability to motivate and sustain high level of teamwork among team members
  • Self-motivated with high sense of initiative and responsibility
  • Able to be trusted with confidential and sensitive company information
  • Good command of English and Bahasa Malaysia, both oral and written.
Job Responsibilities
  • Daily Sales Management

  • To manage the credit control / collections of ageing debt of the Mall tenants

  • To formulate and improve credit policies and procedures in line with overall Company policy

  • Develop clear understanding about sales / turnover for shopping mall tenants. Collect tenants’ sales reports in timely manner for management reporting and decision making

  • Conduct research and analysis on the sales data provided by tenants to address the performance gaps and understand the current market and competitive environment

  • To guide and discuss with the team to analyze sales and explore improvement opportunities, keep track on monthly sales, conversion rate, turnover rate, rent to sales ratio, and marketing inputs conversion to sales and traffic

  • Improve collection efficiency and maintain good business relationship with tenants and receivables

  • To coordinate credit checks on tenants and external parties before enter into any contract or agreement

  • Monitor billing for utilities, A&P fund, etc. are issued according to Tenancy Agreement

  • Monitor and validate refunds according to Tenancy Agreement

  • Ensure billings and refunds are in accordance to the Tenancy Agreement

  • Analyze data and submit timely reporting and recommendations to management

  • Facilitate quick / immediate response towards Tenants enquiries, issues, problems and concerns

  • Direct and monitor the development of database for each tenant in relation to business matters for quick reference

  • Monitor sales performance and ensure recommendations for extension / renewal of contract are made 9 months before expiry

  • Develop and manage category management

  • To oversee lease administration pertaining to tenant turnover report, bank guarantees, public liabilities, and general insurance policies

  • To ensure prompt issuance of rental and other invoices

  • To reconcile accounts with tenants, including initiating adjustments if necessary for collection

  • Coordinate with Sales Promotion department in ensuring that marketing initiatives support sales efforts are aligned to the business overall’s objectives

  • To coordinate issue of collection reminders and replies to tenants’ queries

  • Liaise with Advertising & Promotion Department to acquire information on promotion space and monitor collection of payments accordingly

  • Review rental rebate and issue credit note in a timely manner

  • Handle ad-hoc billing from fit-out and its applicable charges

  • Perform and execute any other duties assigned by your superior that may be deemed appropriate to this role

  • Cash Management:

  • To coordinate all cash related functions within the Mall

  • Directs cash management operations i.e. daily cash administration, management of current accounts and bank relations

  • Reviews and drives improvements in cash management, ensuring financial obligations are met in accordance with the Company policies and procedures

  • Manage the generation and issuing of billings for utilities, A&P fund, etc. according to schedule date as per Tenancy Agreement

  • Identify changes in payment patterns and propose action to avert indebtedness

  • To ensure that the adjustment of billing is fulfilled when there is any deferment of rental commencement or revised area size

  • Follow up on the collection of monies owed from tenants and implementation of contractual terms

  • Ensure all collections are banked-in to the Company bank account on time as per the Company policies and procedures

  • All cash transactions are being filed and recorded accurately in a proper and organized manner

Miscellaneous allowances
Annual Leave (Yearly)
Disclose at interview
Depends on the performance