Petaling Jaya RM7500 - RM10000

Technical Support & Sales Manager

Job conditions

Allowances: TBD

Annual leave: TBD

Benefits: TBD

Holidays: TBD

Probation: TBD

Job Type: Contract

Working Days: Monday - Friday

Working Hours: 8 am - 6 pm

Skills and Requirements

Demonstrate self-motivation and able to time manage

Degree in any of the following degree: Software Engineering, Computer Software Development, Computer Networking & Hardware, or Computer Science

Have min. 3 - 5 years of experience in Technical Sales (Software/Hardware); preferable in IT or system administration

Strong Technical or Pre-Sales experience from SaaS / Software sales industries is required

Good understanding of the local culture (Malaysia) to help with customer engagement

Have a passion for new technology and processes, and know how to applied to improve sales and individual effectiveness

A great communicator with skills to influence and communicate at all levels of the business. English, Malay and Chinese language is required

Strong business acumen with the ability to change and adjust when required

Experience with Azure administration and management & have a good understanding of the TCP / IP protocol suite, security architecture, securing and hardening operating systems, networks, databases and applications

Preform content updates and changes the website studio249, including images, text, and layout if necessary.

Job Responsibilities

Coordinate and support Business Development Business through the Technical Sales and Field Technical Sales

Builds and executes an annual business plan with BD (Business & HQ) and find an effective strategies to address specific customer segments with ST Engineering product/service solution, also taking account of resourcing and budgetary requirements

Support to drive business results by providing quality technical sales capability and capacity through effective team work

Ensure collaboration, knowledge sharing and communication across the industries sector in Malaysia and ensure partners, IS, i.e are up to date

Has the knowledge to set up, provision and configure hardware/software via remote or on-site & able to provide hardware/software and network support

Must be able to manage inquiries / requests / incidents & respond, diagnose, troubleshoot, which include providing timely update to customer, and follow up until case closure via SOP

Maintain case log and documentation of solutions

Support BD in sales discovery, workflow mapping, product demonstrations and assist to secure sales in new and existing accounts and case incidents

Work with wider management team to help inform the future direction of Technical Sales department

Work with wider organization to develop and drive a strategy to enable technical sales effectiveness and create a world-class customer experience

Preform content updates and changes the website studio249, including images, text, and layout if necessary.

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