Korean Native Technical Support Advisor(Level 1)
Engineer (Software)
Penang
151 weeks ago
RM7500 - RM8500
Urgent
Key Responsibilities
- Job summary: Provide Level 1 professional technical, warranty, and data recovery support to customers of client who have pre-sales and after-sales questions.
- Details:
- Answers customer/client requests or inquiries concerning services and products in professional and friendly manner.
- Utilize various systems and tools to initiate and assist customers.
- Sell optional services and warranties to customers by making recommendations according to the customers needs.
- Keep up to date with industry developments, applicable operating systems, common related software/hardware, and company policy to ensure proper communications to customers.
- Administer system functions on all sales order opening, closing, and balancing procedures according to finance guidelines.
- Adhere to policy and procedures for all customer calls or tickets received ensuring achievement of company set goals.
- Assist in training and product / system testing/ research technical issues.
- Assisting in investigate potential recurring issues and incompatibilities.
Skills & Experiences
- Degree.
- Fluency in English.
- Experience in providing technical support for computer hardware/ software.
Job Conditions:
Probation Period:
3 month
Age:
25 - 49
Job Type:
Contract
Allowances:
Visa, Flight Ticket (one way from Korea to Penang)
Hours:
8.00 a.m - 5.00 p.m
Languages:
english,others
Days:
Mon-Fri
Malaysia Only:
Yes
Annual Leave:
10 days
Benefits:
Yearly performance appraisal, Monthly Performance Incentives
Job Skills
Korean
Confidential (Euro listed MNC BPO company' Penang branch)
Primary Industry:
BPO / Call Center
Location:
Bayan Lepas
