Mandarin Speaking Sales Management Senior Manager (Credit Control)

Business Development

Kuala Lumpur

152 weeks ago

RM11000 - RM12100

Full Time

Permanent

Urgent

Key Responsibilities

Daily Sales Management
To manage the credit control / collections of ageing debt of the Mall tenants
To formulate and improve credit policies and procedures in line with overall Company policy
Develop clear understanding about sales / turnover for shopping mall tenants. Collect tenants sales reports in timely manner for management reporting and decision making
Conduct research and analysis on the sales data provided by tenants to address the performance gaps and understand the current market and competitive environment
To guide and discuss with the team to analyze sales and explore improvement opportunities, keep track on monthly sales, conversion rate, turnover rate, rent to sales ratio, and marketing inputs conversion to sales and traffic
Improve collection efficiency and maintain good business relationship with tenants and receivables
To coordinate credit checks on tenants and external parties before enter into any contract or agreement
Monitor billing for utilities, A&P fund, etc. are issued according to Tenancy Agreement
Monitor and validate refunds according to Tenancy Agreement
Ensure billings and refunds are in accordance to the Tenancy Agreement
Analyze data and submit timely reporting and recommendations to management
Facilitate quick / immediate response towards Tenants enquiries, issues, problems and concerns
Direct and monitor the development of database for each tenant in relation to business matters for quick reference
Monitor sales performance and ensure recommendations for extension / renewal of contract are made 9 months before expiry
Develop and manage category management
To oversee lease administration pertaining to tenant turnover report, bank guarantees, public liabilities, and general insurance policies
To ensure prompt issuance of rental and other invoices
To reconcile accounts with tenants, including initiating adjustments if necessary for collection
Coordinate with Sales Promotion department in ensuring that marketing initiatives support sales efforts are aligned to the business overalls objectives
To coordinate issue of collection reminders and replies to tenants queries
Liaise with Advertising & Promotion Department to acquire information on promotion space and monitor collection of payments accordingly
Review rental rebate and issue credit note in a timely manner
Handle ad-hoc billing from fit-out and its applicable charges
Perform and execute any other duties assigned by your superior that may be deemed appropriate to this role
Cash Management:
To coordinate all cash related functions within the Mall
Directs cash management operations i.e. daily cash administration, management of current accounts and bank relations
Reviews and drives improvements in cash management, ensuring financial obligations are met in accordance with the Company policies and procedures
Manage the generation and issuing of billings for utilities, A&P fund, etc. according to schedule date as per Tenancy Agreement
Identify changes in payment patterns and propose action to avert indebtedness
To ensure that the adjustment of billing is fulfilled when there is any deferment of rental commencement or revised area size
Follow up on the collection of monies owed from tenants and implementation of contractual terms
Ensure all collections are banked-in to the Company bank account on time as per the Company policies and procedures
All cash transactions are being filed and recorded accurately in a proper and organized manner

Skills & Experiences

At least Post Graduate Diploma in Business Studies / Administration / IT Management / Computer Science
Minimum 6 years credit controller experience in retail or property development industry target to shopping mall

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