Minimum of 2 years & above in similar capacity
Diploma or higher in similar or related field is preferred
Good Knowledge of Food and Beverage
Strong leadership skills and team motivator
Willing to groom and train your team
Ability to analyze and solve problems
Good communication and interpersonal Skills
The Outlet Manager is responsible for managing the daily operations of multiple outlets, including the selection, development and performance management of employees.
Plan and assign daily workloads to outlet associates.
Establish operational strategies to meet quality and customer service standards.
Obtain customer feedbacks and recommend necessary outlet operational changes.
Develop marketing strategies to improve sales and profitability.
Organize regular meetings to discuss about issues and updated.
Analyze and resolve problems in a timely and accurate manner.
Address customer queries courteously and ensure customer satisfaction.
Develop cost-effective operational plan to achieve outlet goals.
In addition, they oversee the inventory and ordering of food and supplies, ensure accuracy of daily reporting and maintain correct amounts of floats in cash register.
Optimize profits and ensure that guests are satisfied with their experience.
Interview and hire associates for outlet operations.
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