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Native Vietnamese Technical Support (L1)

Technical Support

86 weeks ago

undisclosed

Full Time

Permanent

Urgent

Key Responsibilities

  • Responds to customer technical problems/issues related to hardware and networking via phone. 
  • Assists customers by diagnosing problems and providing resolutions for technical service. 
  • Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts. 
  • Applies Diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. 
  • Documents problems in the support solution database for diagnostics and solution implementation. 
  • Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions. 
  • Identifies, researches and provides input on unique or recurring customer problems. 
  • Remains knowledgeable of product line, policies, and procedures. 
  • Knowledge in how to interact with a Microsoft Windows Operative Systems and Basic Internet Tools. 
  • Focuses on delivering a positive customer experience according to standards. 
  • Monitors and tracks issues to ensure accurate resolution. 
  • May be involved in revenue generation activities with current customers. 
  • Reviews and distributes pertinent cross-functional information. 
  • Escalates more complex customer technical issues to senior level support 

Skills & Experiences

  • Bachelor Degree
  • Min 1 year technical support experience
  • Proficient in Vietnamese and English
  • Must be able to relocate to Kuala Lumpur, Malaysia
  • Temporary work in Vietnam first for the 6 months until EP approve. 

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Job Conditions:

Probation Period:

6 month

Age:

24 - 45

Job Type:

Permanent

Allowances:

Housing allowance

Hours:

9am - 6pm (VN time)

Languages:

english,others

Days:

Mon - Fri

Malaysia Only:

No

Annual Leave:

Included

Benefits:

Medical/Dental coverage, Gym membership subsidy

Job Skills

vietnamese

Technical support

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Company Confidential (2nd Largest BPO)

Primary Industry:

BPO / Call Center

Location:

-

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