Kuala Lumpur undisclosed

Native Vietnamese Client Service Associate - 19 Headcount

Job conditions

Allowances: RM500 (Complexity Allowance); RM200 (Housing Allowance)

Annual leave: 28 days

Benefits: Discuss during interview

Holidays: Rotational off days

Probation: 6 month

Job Type: Permanent

Working Days: 5 working days

Working Hours: Shift-based

Job Requirements

Age: 22 - 49

Local Residence Only: No

Driving License: Not Required

Own Transport: Not Required

Language: english,others

Skills and Requirements

Bachelor Degree

Min 1 year customer service experience

Native Vietnamese and daily conversation level of English skills

Able to work in shift basis (24x7)

Working location: KL Sentral, Malaysia (Employment pass will be applied and upon approval the hiring company will bring you to Malaysia. Quarantine cost & flight ticket will be paid by the hiring company.)

Job Responsibilities

The Client Service Associate is to help support one of the biggest IT companies' advertisers worldwide through chat, email, and callbacks. 

Understand customer enquiries and respond via applicable channels: email, chat, and call backs 

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel

Manage customer escalations and ensure that these are answered, tracked, and escalated as required

Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes

Ensure all SLAs are met accordingly

Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

Provide a high level of professionalism and competent customer service

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