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Native Vietnamese Client Service Associate (Vietnamese Fresh Graduate)

Customer Service (BPO/Phone)

Kuala Lumpur

57 weeks ago

undisclosed

Full Time

Permanent

Urgent

Key Responsibilities

  • The Client Service Associate is to help support one of the biggest IT companies' advertisers worldwide through chat, email, and callbacks. 
  • Understand customer enquiries and respond via applicable channels: email, chat, and call backs 
  • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required
  • Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
  • Ensure all SLAs are met accordingly
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Provide a high level of professionalism and competent customer service 

Skills & Experiences

  • Native Vietnamese language skill
  • Daily conversation level of English skill
  • Able to work in shift basis (24x7)
  • Fresh graduates with Bachelor Degree are welcomed to apply
  • Working location: KL Sentral, Malaysia (Employment pass will be applied and upon approval the hiring company will bring you to Malaysia. Quarantine cost & flight ticket will be paid by the hiring company.)

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Job Conditions:

Probation Period:

6 month

Age:

22 - 49

Job Type:

Permanent

Allowances:

RM500 (Complexity Allowance); RM200 (Housing Allowance)

Hours:

Shift-based

Languages:

english,others

Days:

5 working days

Malaysia Only:

No

Annual Leave:

28 dyas

Benefits:

EPF, SOCSO & etc

Job Skills

vietnamese

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Company Confidential (2nd Largest BPO)

Primary Industry:

BPO / Call Center

Location:

-

Company Confidential

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