Ara Damansara RM7800 - RM7800

Native Korean Customer Support (Mobility)

Job conditions

Allowances: Night shift RM600, KPI up to RM400

Annual leave: 12 days

Benefits: Shuttle van pickup, medical & life insurance, promotion oppotunity, internal job program, visa, flight ticket, temporary accommodation, property agent intro, airport pickup

Holidays: Rotational 2 days off

Probation: 6 month

Job Type: Permanent

Working Days: 5 days per week

Working Hours: 9am-6.30pm / 3.30pm-1am / 11pm-9am KRT 3 shifts

Job Requirements

Age: 22 - 40

Local Residence Only: No

Driving License: Not Required

Own Transport: Not Required

Language: others

Skills and Requirements

Bachelor Degree in any fields

Native Korean language

Willing to work on public holidays and shift rotates (24x7)

Job Responsibilities

Handling inbound calls, email, chat to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products. 

Demonstrates ownership of every customer interaction to achieve successful first time resolution on all contacts. 

Works with multiple technology applications and features to resolve customer contacts. 

Problem faced are related to Mobility Services (Refund, Amend, Exchange, ID problem, system Issue and etc.) 

To exceed customers expectation in terms of customer service & accurate information. 

Work in a team to achieve the required KPI elements and SLA. 

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