Allowances: Night shift RM600, KPI up to RM400
Annual leave: 12 days
Benefits: Shuttle van pickup, medical & life insurance, promotion oppotunity, internal job program, visa, flight ticket, temporary accommodation, property agent intro, airport pickup
Holidays: Rotational 2 days off
Probation: 6 month
Job Type: Permanent
Working Days: 5 days per week
Working Hours: 9am-6.30pm / 3.30pm-1am / 11pm-9am KRT 3 shifts
Age: 22 - 40
Local Residence Only: No
Driving License: Not Required
Own Transport: Not Required
Bachelor Degree in any fields
Native Korean language
Willing to work on public holidays and shift rotates (24x7)
Handling inbound calls, email, chat to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
Demonstrates ownership of every customer interaction to achieve successful first time resolution on all contacts.
Works with multiple technology applications and features to resolve customer contacts.
Problem faced are related to Mobility Services (Refund, Amend, Exchange, ID problem, system Issue and etc.)
To exceed customers expectation in terms of customer service & accurate information.
Work in a team to achieve the required KPI elements and SLA.
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