Bangsar South City RM2500 - RM7499

Metrics Analyst/Senior Analyst

Job conditions

Allowances: TBD

Annual leave: TBD

Benefits: TBD

Holidays: TBD

Probation: TBD

Job Type: Permanent

Working Days: Monday - Friday

Working Hours: 9 am - 6 pm

Skills and Requirements

B.A. / B.S. or equivalent work experience required

Must have at least 2 years of work experience in a reporting/analytics role(s)

Lean Six Sigma or RPA/BPM experience preferred

Comprehensive understanding of editorial or customer operations data and associated business processes

Proven analytical, quantitative and deductive reasoning skills

Demonstrated experience in defining and/or creating reporting for operations, performance or risk

Demonstrated SQL, Tableau, Excel and Powerpoint experience

Strong working knowledge of database structures and associated reporting platforms

Teradata experience preferred

Strong communication skills required

Extreme attention to detail absolutely required

Demonstrated ability to embrace change

Experience in an agile or growth work environment

Job Responsibilities

Create and Update Reports on a daily, weekly, monthly, quarterly basis to support Global Operations leveraging Excel

Create and maintain dashboards for Global Operations and Executive Leadership leveraging current enterprise data visualization tools (e.g. Tableau)

Respond to internal queries regarding data contained in reports within agreed upon service levels for timeliness and quality

Troubleshoot issues with reports and partner with relevant teams to resolve data and technical issues

Respond to ad-hoc data requests by reviewing the data requests to identify and understand the information needed, pulling the data efficiently from data sources across multiple platforms and providing data back to the requestor in a user-friendly display

Develop and deliver executive presentations reviewing operational performance of the assigned workstream

Provide statistical and data analysis to support the assigned workstream

Perform peer quality reviews by checking data and reports for accuracy with extreme attention to detail

Monitor operational performance, deliver trend analysis and make recommendations to drive achievement of operational goals and strategic objectives

Support the growth of the Global Metrics platform by performing data validation and testing

Identify and initiate process improvements to align teams capabilities with current and future need

Maintain strong partnerships with key stakeholders within the assigned workstream(s) through demonstrating a deep understanding of their business processes

Identify and deliver CI/Automation projects

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