Korean Speaking Content Moderator

Bayan Lepas RM5500 - RM8500

Job Position is Closed. View Other related jobs below

Skills and Requirements

Minimum Bachelors Degree in any field

Good Communication of English and Korean language (reading, listening, writing, speaking)

Open to Native and Non-native

TOPIC certification is needed for non native Korean speaker

Basic knowledge on Social media platforms as well as Computer operations

Job Responsibilities

Reviewing sensitive advertisements contents about Pornography, Nudity, Violence, Human Trafficking, Bullying, Drugs, Alcohol, Gore, etc

Validating; monitoring; filtering; investigating contents with high quality, speed, open-mindedness and accuracy

Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content

Review the reported content within agreed turnaround times and standards of quality

Assist our community and help resolve inquiries empathetically, accurately and on time

Make well-balanced decisions and personally driven to be an effective advocate for our community

Display a strong bias to doing whats right for our community in supporting social medias mission

Become and remain knowledgeable about social media products and community standards

Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users

Identify inefficiencies in workflows and suggest solutions

Enforce social media Terms of Use by carefully monitoring reports of abuse on the site

Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site

Recognize trends and patterns, and escalate issues outside the company policy to the global team

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