Kuala Lumpur RM6500 - RM7500

Japanese Speaking Warranty Administrator

Listed On: 5 January Last Updated: 10 January

Job conditions

Allowances: Discuss during interview

Annual leave: Included

Benefits: EPF, SOCSO, EIS, Annual increment

Holidays: Sat, Sun, PH

Probation: 3 month

Job Type: Permanent

Working Days: Mon- Fri

Working Hours: 9am - 6pm

Job Requirements

Age: 23 - 40

Local Residence Only: Yes

Driving License: Not Required

Own Transport: Not Required

Language: english,japanese

Skills and Requirements

Possess automotive education background or experience

Having technical knowledge about automotive products

Good command in English both written and spoken

Fluent in Japanese

Job Responsibilities

Maintain thorough working knowledge of warranty policy guidelines and repair procedures

Act as a warranty resource for dealers, warranty operations, and OEM personnel and answer general warranty enquiries as required

Identify and report on any trends and ad hoc practices and advise dealers of cost-effective alternatives as appropriate

Maintain accurate records in accordance with the quality system

Support Warranty report / or any related development as required

Review warranty claims / prior approvals *in line with the warranty and policy guidelines

Respond to and resolve any warranty claim / prior approval *enquiries, ensuring dealer awareness and compliance with warranty policy guidelines

Follow up with dealers for reviewed claim submission

Sewells Group Malaysia Sdn. Bhd.

For more than 25 years, we’ve been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights.

We focus on helping our clients generate more value for their customers. We increase their potential with the implementation of new business models, and we give them the tools to innovate and optimize operations.

At MSX, we are driven by our Vision to enhance every journey in the world of mobility. We harness our industry expertise, the creativity of our global teams and the power of technology to craft tailored and innovative solutions that enable our clients to improve performance, drive success and build long-term value.

The mobility industry is on a transformation journey. We are here to make this journey a success.

Level 32 Menara Allianz Sentral, 203 Jalan Tun Sambanthan, 50470 Kuala Lumpur, Malaysia

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