Japanese Speaking System Help Desk (Fresh Grad)
Technical Support
74 weeks ago
RM7500 - RM7500
Urgent
Key Responsibilities
- Summary: This is a global user support and help desk position for a major Japanese automotive manufacturer.
- Receives and responds to problems from factories using in-house system.
- Responsible for taking secondary responses (tier2) to inquiries from end-users.
- Escalation when the problem is still not resolved.
- Creation of security guidelines.
- Maintain and update user manuals, FAQs, and chatbots.
- File record of problems and their solutions.
- Follow up on issues.
- Conduct training for new staff, etc.
Skills & Experiences
- Fresh graduates are encouraged to apply
- Fluent in Japanese (N2 or relevant) and English
- Excellent communication and problem solving skills
Job Conditions:
Probation Period:
3 month
Age:
21 - 40
Job Type:
Contract
Allowances:
Medical
Hours:
9 hours including break time (shift based)
Languages:
english,japanese
Days:
5 days per week (shift based)
Malaysia Only:
No
Annual Leave:
12 days
Benefits:
EPF, SOCSO, EIS
Job Skills
Customer Service
Japanese
Technical support
English
Communication
Transcosmos (Malaysia) Sdn. Bhd.
Primary Industry:
BPO / Call Center
Company size:
1001-2000
