Japanese Speaking Service Delivery Business Analyst
QA (call quality assurance)
77 weeks ago
RM6000 - RM9000
Full Time
Permanent
Urgent
Key Responsibilities
- To monitor/analyze the APAC Operating Companies (OpCo) contact center KPI, headcount and workload.
- To monitor/analyze the APAC OpCo customer satisfaction target.
- To prepare and submit monthly reports.
- To analyze challenges in APAC Opco Contact Centers and propose improvement initiatives to improve operations and customer satisfaction.
- To lead/involve the project which improve the operation excellence with collaborating with OpCo, other regions and Tokyo headquarter.
- To collect/extract the necessary data set from several sources as well as to improve internal process.
Skills & Experiences
- Min 3 years experience in QA Analyst, application support and/or business analysis
- Fluent in Japanese (N2 or equivalent) and English
- Strong data analysis and reporting skills
- Experience in project management (small/short-middle term)
Job Conditions:
Probation Period:
3 month
Age:
25 - 45
Job Type:
Permanent
Allowances:
Mobile phone reimbursement
Hours:
8:30am - 5:15pm
Languages:
english,japanese
Days:
Mon - Fri
Malaysia Only:
No
Annual Leave:
Included
Benefits:
15% Employer EPF, SOCSO, EIS, Dental, Medical, Loans
Job Skills
Japanese
English
Data Analysis
BPO
Quality Assurance
Ricoh (Malaysia) Sdn. Bhd.
Primary Industry:
Print solutions provider
Company size:
201 - 500 employees
