Japanese Speaking Senior Customer Service Executive

Customer Service (BPO/Phone)

82 weeks ago

RM10000 - RM11000

Full Time

Permanent

Urgent

Key Responsibilities

You will be performing as a Customer Service Representative for an IT project. Tasks include:
Perform higher level of support and concierge type liaison to an assigned customer portfolio which may include the work on escalations or assignments that are more difficult based on the nature or work needed to facilitate the growth of the portfolio through its digital lifecycle.
Duties include customer service, linking customers and internal resources, engagement, consultancy and support.
Excellent relationship management skills are needed to ensure customer retention and support needed to fulfill customer needs.

Skills & Experiences

Strong verbal and written language skill in both English & Japanese (C1/C2 level native level).
At least 2 years CS experience in BPO/call centre.
Has knowledge in MS software/tools Especially MS Excel.
Able to work on rotational shift.

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Job Conditions:

Probation Period:

6 month

Age:

22 - 45

Job Type:

Permanent

Allowances:

Language (included in salary package)

Hours:

4AM to 8PM (9 hours/day – For Japan market: usually shift rotating between 8AM to 8PM)

Languages:

english,japanese

Days:

5 working days (Including weekends & PH)

Malaysia Only:

Annual Leave:

15 days

Benefits:

Medical coverage, medical leave (15 days), birthday leave, nursing leave(3 days/year), insurance, flex subsidy(Max RM3000/year), EPF, SOCSO

Job Skills

Customer Service

Japanese

Majorel Malaysia Sdn. Bhd.

Primary Industry:

BPO / Call Center

Company size:

200

Location:

Kuala lumpur

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