Japanese Speaking Customer Service Associate (Fresh Graduate)

Customer Service (BPO/Phone)

130 weeks ago

RM5500 - RM6750

Full Time

Permanent

Urgent

Key Responsibilities

To achieve desired customer delight by ensuring satisfactory response to customer interaction.
Manage Customer Interactions through Inbound voice and data contact.
Appropriate escalation of unresolved complaints.
Update the existing database with changes and status of each Customer query/resolution.
To ensure satisfactory resolution of varieties of issues.
To interface with respective work centre for resolution of complaints.
Manage resolution of billing queries/ Issues.
Be adequately trained and updated on any changes that take place from time to time.
Managing service delivery to customers to ensure high customer satisfaction levels and customer retention.

Excellent communication skill in both Japanese (JLPT N1 or equivalent) & English
Min Bachelor Degree
Able to work in varied shifts within a 24/7 environment; including weekend & holiday work schedules
Fresh graduates are welcomed to apply

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Job Conditions:

Probation Period:

3 month

Age:

21 - 45

Job Type:

Permanent

Allowances:

After probation: night shift(MAX RM800) ＋KPI bonus(MAX RM370)

Hours:

Rotational shift

Languages:

english,japanese

Days:

Rotational shift

Malaysia Only:

Annual Leave:

Included

Benefits:

EPF, SOCSO, EIS

Job Skills

Japanese

Primary Industry:

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