Annual leave: TBD
Job Type: Permanent
Working Days: 6 Days Work, Off Day by Rotate
Working Hours: 9.45am - 7.00pm
Age Group: 21 - 35yo
1 year working experience in IT Industry
Diploma or professional certificate in IT, computer science, electronics and electrical field, from any school or college
Having knowledge in software, device driver installation, firmware updates, apps etc.
Serve and assist customers to check and troubleshoot hardware and software issues.
Suggest and provide solution to customers in a professional manner.
Set up and configure connection between computer and devices such as printers, scanners, networking components, etc.
Provide usage guide of hardware and software to customers and colleagues.
Perform checking on newly arrived hardware to ensure it is functioning properly.
Respond to support requests and assist in troubleshooting any IT related problems that arise internally.
Prepare service report and maintain customer record.
Identify computer service components shortages and place orders when necessary.
Renowned as PC DEPOT for over 21 years, we are known to be one of the leading IT product providers to customers in the Northern Peninsular Malaysia since year 2000. Merchandising over 1600 SKUs of ICT products, we strive to provide the ideal service that has come to be expected from our customers. We’ve made it our mission to only offer 100% original products to our customers at the lowest price in the market.
Needless to say, customer’s satisfaction is our topmost priority hence the endless improvements that we consistently introduce to the shopping environment that’ll create the best shopping experience. Come spring of 2015, a year of considerable change as we undergo a reformation and rebranded our stores to be called ph&co to reflect an upgraded version of our outlets.
With this change come an expanded range of products, better quality control and selection amongst our products at an even more competitive price, improved shopping environment, superior customer service and also improved the accessibility to our outlets. With all said and done, ph&co aims to deliver high quality ICT products and ensure every customer is a happy customer.
We had always encouraged a tangible experience before any purchase is made at our outlets. Customers are welcomed to inspect and try out products at our outlets. Our sales team are trained to provide optimum assistances with any matter or issue you may encounter with products at our store.
PC DEPOT and ph&co are the registered trademarks of PKU Technology Sdn Bhd (Company No: 199601018530 (390881-K))
Seekers Technology Sdn. Bhd. (201701005482) © 2021. All rights reserved.