Field Service Application Engineer (Based in Penang)
technical support
Bayan Lepas
Just now
RM3000 - RM4000
Full Time
Permanent
Urgent
Key Responsibilities
- Responds to customer complaints - evaluates and resolves problems of the customer
- Assists in installing the equipment, analyzes, inspects and reviews findings to determine the solution to the problem that the customer demands
- Works alongside with technical sales engineers
- Offers customer training for the product
- Repairs, tests and maintains equipment; monitors performance of the product
- Provides customers with regular reports and feedback on their service requests
- Develops and maintains relations with customers
- Reports common complaints of customers to top management in order to address the situation for future reference
- Makes recommendations to maintenance technicians
- Offers feedback on product development, features and functions
Skills & Experiences
- Candidate must possess atleast Diploma in Electrical/Mechatronics Engineering
- At least 2 years relevant job experience in semiconductors industry
- Excellent analytical and problem-solving skills must be possessed
- Must familiar with Win OS system (PC hardware & drivers), electrical and mechanical procedures that may have effect on the products being purchased
- Must have excellent communication skills both written and verbal in order to relay the problem and solution to customers and management
- Fluent in Bahasa Malaysia and English
Job Conditions:
Probation Period:
6 month
Age:
25 - 38
Job Type:
Permanent
Allowances:
Travelling & mobile
Hours:
8 am - 5 pm
Languages:
english,bahasa
Days:
Monday - Friday
Malaysia Only:
Yes
Annual Leave:
10
Benefits:
Medical & dental , yearly increment
Job Skills
Customer Service
Manufacturing
Technical support
Semi-conductor
AOI
FOL
EOL
Die Attach
Jipal Hi-Tech Pte. Ltd.
Primary Industry:
Metrology, tooling, System application technologies
Company size:
11-20
Location:
-
Company Registration:
201422646K
