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B2BE GSS Sdn Bhd

Who we are:

B2BE simplifies key business processes using innovative automation technology. We develop, execute and manage unique business-to-business e-solutions for our customers, enabling them to function efficiently, seamlessly and profitably to produce optimal results.

Founded in Australia in 1998, B2BE has since grown at an exponential rate. Today, we operate in APAC, Europe and the Americas, servicing wide range of industries with including household brands as our customers. We are continuing to expand and we constantly seek out new opportunities in designing and delivery our growing range of innovative products and services.

The B2BE senior management has decided to invest in and focus on becoming the recognised supplier of choice with prospective customers, for e-commerce and supply chain solutions within several market sectors and geographic locations.

The go to market strategy will be founded on the unique set of capabilities within B2BE to support customers in the delivery and management of their “supply chain solution” requirements.

The value proposition to target customers in the chosen market sectors will be “understanding needs” and “delivering service excellence” throughout the customer experience.

To support these goals and ensure the customer is treated by all employees as their priority B2BE employees must build from a solid foundation and B2BE prioritises the following as part of the day to day role of each employee:

• Implement efficient and effective systems and processes.
• Create a compelling value proposition for our customers.
• Build a strong team to deliver the core values.
• Develop a professional approach to customer management and retention.
• Drive excellence and commitment throughout the business.
• Evolve systems, processes and products that will capture our customer’s imagination.

Finally the B2BE business is constructed around a set of guiding principles and values that provide clarity and direction to each and every one of our people as to what is expected of them as individuals, all of which are customer focused, these include:

The Five Fundamentals

1.    If we don’t look after the customer, somebody else will.

2.    Nothing is gained by winning an argument but losing a customer.

3.   Always deliver what we promise. If in doubt under-promise and over deliver.

4.    Always treat customers, as we ourselves would like to be treated.

5.    The reputation of the whole company is in the hands of each individual.