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Customer Specialist Manager

Chat Support

85 weeks ago

RM4000 - RM6000

Full Time

Permanent

Urgent

Key Responsibilities

  • To grow the customer service team in line with company's growth
  • To supervise 2 customer service executives on their day to day operations. 
  • To look for innovative ways to exceed customer experience through different online channels like shopee, lazada, instagram or Facebook. 
  • To manage customer rating reviews, and think of innovative ways to convert 1 star review to 5 star review. 
  • To create Engaged customers and facilitate organic growth
  • To respond to customer service issues in a timely manner
  • To take ownership of customers issues and following problems through to resolution
  • To create effective customer service procedures, policies and standards
  • To develop customer satisfaction goals and coordinate with the team to meet them on a steady basis
  • To implement an effective customer loyalty program
  • To maintain accurate records and documents all customer service activities and discussions
  • To assess service statistics and prepare detailed reports on your findings
  • To recruit, mentor and develop customer service agents and nurture and environment where they can excel through encouragement and empowerment 
  • To manage the approved budget of the customer service department
  • To stay informed on the latest industry techniques and methods
  • To maintain and orderly workflow according to priorities

Skills & Experiences

  • Minimum 5 years working experience in customer service for shopee lazada, or various social media channels.  
  • Excellent leadership and interpersonal skills
  • Degree in Business Administration or related field
  • Innovative and knowledge of the latest technology. 
  • Ability to communicate in English and Bahasa Melayu. 

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Job Conditions:

Probation Period:

3 month

Age:

27 - 35

Job Type:

Permanent

Allowances:

Disclosed during interview

Hours:

9am - 6.30 pm / 9am - 1pm

Languages:

english,bahasa,mandarin

Days:

Mon - Fri / Alternate Saturdays

Malaysia Only:

Yes

Annual Leave:

Included

Benefits:

EIS, EPF, Socso

Job Skills

Customer Service

Customer Relations

ecommerce

e commerce

Company Logo

Dr.Cardin

Primary Industry:

Fashion

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