Seri Kembangan RM4000 - RM6000

Customer Specialist Manager

Job Position is Closed. View Other related jobs below

Job conditions

Allowances: Disclosed during interview

Annual leave: included

Benefits: EIS, EPF, Socso

Holidays: Included

Probation: 3 month

Job Type: Permanent

Working Days: Mon - Fri / Alternate Saturdays

Working Hours: 9am - 6.30 pm / 9am - 1pm

Job Requirements

Age: 27 - 35

Local Residence Only: Yes

Driving License: Not Required

Own Transport: Not Required

Language: english,bahasa

Skills and Requirements

Minimum 5 years working experience in customer service (Shopee, Lazada, or various social media channels)

Excellent leadership and interpersonal skills

Degree in Business Administration or related field

Innovative and knowledge of the latest technology

Ability to communicate in English and Bahasa Melayu

Job Responsibilities

To grow the customer service team in line with company's growth

To supervise 2 customer service executives on their day to day operations.

To look for innovative ways to exceed customer experience through different online channels (Shopee, Lazada, Instagram or Facebook)

To manage customer rating reviews, and think of innovative ways to convert 1 star review to 5 star review

To create Engaged customers and facilitate organic growth

To respond to customer service issues in a timely manner

To take ownership of customers issues and following problems through to resolution

To create effective customer service procedures, policies and standards

To develop customer satisfaction goals and coordinate with the team to meet them on a steady basis

To implement an effective customer loyalty program

To maintain accurate records and documents all customer service activities and discussions

To assess service statistics and prepare detailed reports on your findings

To recruit, mentor and develop customer service agents and nurture and environment where they can excel through encouragement and empowerment 

To manage the approved budget of the customer service department

To stay informed on the latest industry techniques and methods

To maintain and orderly workflow according to priorities

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