Kuala Lumpur RM2500 - RM2800

Customer Experience Representative

Job conditions

Allowances: TBD

Annual leave: TBD

Benefits: TBD

Holidays: TBD

Probation: TBD

Job Type: Permanent

Working Days: Monday - Sunday

Working Hours: 7am to 7pm

Skills and Requirements

Proven customer support experience

Strong phone contact handling skills and active listening

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multitask, prioritize and manage time effectively

Job Responsibilities

Professionally handle high volume incoming inquiries through calls, emails & chat from Customer on Client products and services.

Thoroughly and efficiently gather customer information, assess, and fulfil customer needs and educate customer where applicable regarding products and services listed above

Resolve customer issues via emails/chat resolution guidelines and/or escalated process via communicating in native English language.

Meet or exceed company and client performance metrics

Maintain a balance between policy and customer benefits in decision making

Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers

Responsible for customer detail compiling

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