Kuala Lumpur RM2500 - RM2800

Customer Experience Representative

Listed On: 4 April Last Updated: 7 August

Job conditions

Allowances: TBD

Annual leave: TBD

Benefits: TBD

Holidays: TBD

Probation: TBD

Job Type: Permanent

Working Days: Monday - Sunday

Working Hours: 7am to 7pm

Skills and Requirements

Proven customer support experience

Strong phone contact handling skills and active listening

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multitask, prioritize and manage time effectively

Job Responsibilities

Professionally handle high volume incoming inquiries through calls, emails & chat from Customer on Client products and services.

Thoroughly and efficiently gather customer information, assess, and fulfil customer needs and educate customer where applicable regarding products and services listed above

Resolve customer issues via emails/chat resolution guidelines and/or escalated process via communicating in native English language.

Meet or exceed company and client performance metrics

Maintain a balance between policy and customer benefits in decision making

Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers

Responsible for customer detail compiling

Everise Malaysia BPO Services Sdn Bhd

Everise Malaysia is the state of art center in Malaysia delivering omnichannel customer service, in multiple languages that result in customer experiences that are transformational for Everise Malaysia clients. Everise Malaysia leverages the unique attributes of Malaysia to form a superior team of global champions hired to represent client brands. By selecting native speakers into this unique, international destination, customers from geographies around the world enjoy a seamless experience from a language, culture, and overall brand perspective. No one is better qualified to support the expectations of customers than someone who speaks their language as a primary, not secondary language.

Level 32 Menara Allianz Sentral, 203 Jalan Tun Sambanthan, 50470 Kuala Lumpur, Malaysia

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