Allowances: Transport Allowance RM200
Annual leave: 14 days
Benefits: EPF, SOCSO, EIS, Medical, Education Support, External Training Benefits, Achievement Award
Holidays: Sat, Sun, PH
Probation: 3 month
Job Type: Permanent
Working Days: Mon - Fri
Working Hours: 9am - 6pm
Age: 19 - 35
Local Residence Only: Yes
Driving License: Not Required
Own Transport: Not Required
Min Diploma level
Min 6 months telesales / credit recovery experience
Proficient in English and Malay
Excellent communication, negotiation and Microsoft Office skills
Possess own transportation
Responsible for minimizing defaults and bad debts of ongoing loans.
Manage and achieve daily productivity standards in terms of attempts, contacts and amount collected.
Manage and maintain customers accounts to ensure the accounts are current and well conducted.
Contact customers to remind customers of payment schedule and obtain relevant payments.
Follow up overdue accounts by utilizing phone collection techniques, dunning letters, and legal counsel.
Ensure that collection actions taken are within corporate guidelines, and collection policies.
Exercises judgement within defined practices and policies to determined appropriate action.
Assist in developing, planning and implementations of strategies to recover principle from borrowers whose non-performing loans have been charged off
Willing to work extra-miles such to improve current credit policy, credit analysis methodologies such as credit scoring/portfolio, portfolio analysis, client audit, etc.
Require to do field visit.
Performs other duties as assigned
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